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First Citizens Bank

Engaged Employer

First Citizens Bank reviews

3.7

66% would recommend to a friend

(1,360 total reviews)
avatar

Frank B. Holding Jr.

78% approve of CEO

64% positive business outlook

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Feb 17, 2025
Recommend
CEO approval
Business Outlook

Pros

There was a good degree of flexibility in sourcing new business, engaging with COIs, and building a personal brand, which allowed for meaningful relationship-building and long-term client partnerships. Also, great work culture with good people with competitive base salary but little bonus

Cons

Being a top performer and following the rules doesn’t always mean job security. Sometimes, decisions come from the top, driven by internal agendas rather than fairness. Even with transparency and good faith, things can be framed differently when it suits leadership. A good reminder to stay adaptable, document everything, and never assume stability in corporate life.

1.0
Feb 3, 2025
Recommend
CEO approval
Business Outlook

Pros

You can negotiate a salary higher than most financial institutions

Cons

Unlimited PTO that you can never use. The goals are so ridiculous that it leaves a feeling of impending doom. Mostly everyone is just waiting to be fired for lack of production. The disconnect between mid level management and those in the retail branch network is obvious. Most of the mid level executives have never worked at a FCB branch, don’t know the systems, don’t understand the processes. They simply “manage” for higher production which typically comes out in one of two ways…. Make more calls, or, maybe this job isn’t right for you. They will find a reason to fire you if they don’t like you. The person at the very top in this area is a narcissist. As friendly as a hermit crab. Very unlikable human being.

3.0
Jan 15, 2025

Pretty good but needs some work

Recommend
CEO approval
Business Outlook

Pros

Growing company, large established banks with lots of support from regulators, great benefits. Very nice people. Great time off policy.

Cons

Average pay but not top of the market. Weak leadership across the company. Very very cheap company in a lot of ways. They don't really innovative or anything. They just buy and absorb troubled banks. So it's a pretty chaotic and disorganized culture also going through some huge merger every 18 months. Also a very old school deep south mind set. The people are very nice and pleasant to work with. But management is very stubborn and set in their ways. Very conservative and beuractaric.

Viewing 67 - 69 of 1,360 Reviews

Glassdoor has 1,499 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.