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First Citizens Bank

Engaged Employer

First Citizens Bank reviews

3.7

66% would recommend to a friend

(1,360 total reviews)
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Frank B. Holding Jr.

78% approve of CEO

64% positive business outlook

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Aug 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Pto hours are amazing and they do like to treat for lunch sometimes.

Cons

They are constantly buying failing banks and don't always have the systems or staff to make the transition flawless. Employees go through a lot of headaches and so do the customers. You will no doubt deal with a large number of unhappy customers. They also, as a company, seem to want the bare minimal number of employees working at their banks. They don't care how long customers have to wait. The system they use are old and links that should help the employee if they need it aren't always up to date. Its a stressful job filled with a lot of fake smiles. They also don't reward you for having more responsibility. You might be like an assistant manager or a trainer with no special title or compensation raise.

2.0
Aug 10, 2020

Not what others said about it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Small company with access to management

Cons

Borderline toxic culture, inept program managers, poor leadership

1.0
May 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Vacation time, health care options and 401k. CEO Frank Holding is very nice!!!

Cons

The downside to working for FCB for African Americans...... This company has not changed its mentality as it relates to understanding diversity. African American people are ignored when it comes to moving up the career ladder at least in Charlotte NC although you may have applied for the position. I have talked with several of my African American colleagues and they all feel the same way and informing HR is a complete waist of time. The pay at this this company is no good compared to others. Additionally the corporate culture is very old world as well as the technology. I don’t believe that the CEO is aware of these behaviors as I stated in the pros he is a really nice gentle man!!!!

Viewing 79 - 81 of 1,360 Reviews

Glassdoor has 1,499 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.