Is First Citizens Bank a good company to work for?

First Citizens Bank has an overall rating of 3.7 out of 5, based on over 1,513 reviews left anonymously by employees. This rating has been stable over the past 12 months. 65% of employees would recommend working at First Citizens Bank to a friend and 64% have a positive outlook for the business. The best reviews about First Citizens Bank have been left by employees working as Intern , Business Systems Analyst and Financial Sales Manager .

Does First Citizens Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, First Citizens Bank employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at First Citizens Bank. This rating has been stable over the past 12 months.

How satisfied are employees working at First Citizens Bank?

65% of First Citizens Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Citizens Bank 3.9 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at First Citizens Bank?

Bank Teller (30) , Customer Service Representative (30) , Financial Services Representative (30) , Sales and Service Representative (28) , Vice President (20) , Teller (19) , Analyst (16) , Business Analyst (16) , Business Banker (13) , Financial Sales Manager (13) , Financial Service Representative (FSR) (12) , Project Manager (12) , Associate (11) , Business Systems Analyst (11) , Personal Banker (11)

What are the pros of working at First Citizens Bank according to real employee reviews?

"Great benefits and it was wfh" ((in 121 reviews)); "Great people that helped me learn about the ins and outs of mortgage banking industry through hands on experience." ((in 90 reviews)); "Pay was good and competitive" ((in 75 reviews)); "Work life balance is good" ((in 53 reviews)); "Unlimited PTO for all salary employees." ((in 30 reviews))

What are the cons of working at First Citizens Bank according to real employee reviews?

"All: poor management." ((in 73 reviews)); "Lack of training" ((in 34 reviews)); "One who doesn’t walk the walk another manager who takes credit for everything" ((in 28 reviews)); "no bonuses or raises even after excelling annual personal goals and organizational goals." ((in 23 reviews)); "Low salary and promotion take a long time" ((in 18 reviews))

What are employees saying about First Citizens Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Citizens Bank layoffs and their outlook for job security at First Citizens Bank in 2026.

What are the top reviewed First Citizens Bank locations?

Raleigh , Charlotte , Columbia , New York , Jacksonville , Phoenix , Los Angeles , Portsmouth , Fayetteville , Asheville , Wilmington , Charleston , Morristown , Greensboro , Atlanta , Boston , Richmond , Milwaukee , Pasadena , Greenville , Chicago , Greenville , Winston-Salem , Austin , Denver , Roanoke , Scottsdale , Dallas , San Diego , Livingston

First Citizens Bank reviews

3.7

65% would recommend to a friend

(1,371 total reviews)

Frank B. Holding Jr.

78% approve of CEO

64% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,371 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,371 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Jan 25, 2022

Self starters preferred

Vice president - branch manager

Recommend

CEO approval

Business Outlook

Pros

Let you create your own book of business without micromanaging

Cons

Old school systems, culture and out if date systems, ultra conservative and low risk aversion

1.0

Jan 19, 2022

Yikes

Anti-fraud manager

Recommend

CEO approval

Business Outlook

Pros

Cheap medical benefits currently offered

Cons

So many cons. Recent merger with CIT Bank out a ton of strain on the employee base. People are flocking out of the organization as fast as possible. The management teams should have required training on how to be effective people managers. Watch out for HR, they will not give you support no matter how egregious the issue may be. I wish all remaining people in this org luck as they will need it. Great job on being a “Top 20 Bank” by reducing employees PTO and removing Tuition Reimbursement.

2.0

Jan 17, 2022

If you want to be treated with respect , keep looking.

Financial service representative (fsr)

Recommend

CEO approval

Business Outlook

Pros

The only pro I can think of are some of the amazing clients I met during my time working here.

Cons

Upper management is desperately out of touch with what goes on in the branches. Extremely sexist behavior when it comes to men and women. I experienced sexual harassment on the job and reported it to HR with no real follow up or follow through. Even when exceeding my goals and breaking records I still was not compensated properly nor was I treated with any amount of dignity or respect. The lack of color at FCB is astonishing for this day and age as well.

Viewing 826 - 828 of 1,371 Reviews

Jobs at First Citizens Bank

Bank Sales and Service Representative (Teller)

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