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      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      66% would recommend to a friend

      (1,360 total reviews)
      avatar

      Frank B. Holding Jr.

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.7

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Senior management

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Sep 21, 2016

      Stress

      Computer operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was OK. Location was close to my home. Had a brake room with vending machines that accepted credit cards (for a fee).

      Cons

      Bad hours 12 hour shifts and working one month mon-thurs and one month thurs - fri. bad management do not value the computer operations staff. They consider you bottom of the rung. Hard to get time off and turnover is great. I only worked there for 7 months. Employess were allowed to harass each other without HR stepping in.

      2.0
      May 1, 2016

      IT is disappointing

      It employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Potential exists to modernize, reduce complex process, and become efficient with providing IT services to branches. Good time off benefits, very stable and conservative company, job security if you don't ripple the waters. A few good managers - if you are lucky.

      Cons

      Authoritative IT management results in middle and lower managers afraid to make decisions, stale innovation, lack of direction and experience. Lack commitment to company values.No bonuses, merit increase below inflation even when company had good performance. Lots of staff been here long time and unwilling to challenge old processes, resist change, and fear management. New hires are criticized if not willing to adopt similar ways of thinking. Culture has made improvement compared from 2-3 years ago, but still very much behind other companies. Very disappointing to see negatives outweigh the positives given so much potential. Managers hop back/forth from one bank to another.

      Viewing 88 - 90 of 1,360 Reviews
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      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,499 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.