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      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      66% would recommend to a friend

      (1,360 total reviews)
      avatar

      Frank B. Holding Jr.

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.7

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Senior management

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Jun 18, 2014

      Business and Treasury

      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people Low sales goals Not tons of pressure Flexible schedule

      Cons

      Not much room for advancement Lagging technology and pricing (which aligns with low goals) Not willing to change rapidly enough to be competitive

      1.0
      Mar 19, 2014

      One of the worst cultures I have ever seen in my 20+ career

      Mortgage
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid time off and other bank holidays. The ability to work remotely at times, the personal accountability of other employees made the time more tolerable.

      Cons

      Fosters a culture of oppression and workplace bullying. The leadership team of the mortgage division was less than stellar; did not promote personal and professional growth; immaturity of senior level managers were clearly evident and lack of people skills among management divided the department significantly.

      2.0
      May 7, 2026

      A great company quickly going down the path of the big banks (in a bad way)

      Senior financial services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Solid pay, comp structure Many good co-workers/partners Some flexibility in your day-to day

      Cons

      Nonstop Work Little to none support/training Mediocre at best management Numbers, numbers, and numbers is all they care about Headed down the path of Chase, Wells, BofA in a bad way of growing but looking at numbers nonstop and profits so they don’t care about employees or customers.

      Viewing 94 - 96 of 1,360 Reviews
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      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,499 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.