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      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      65% would recommend to a friend

      (1,367 total reviews)
      avatar

      Frank B. Holding Jr.

      79% approve of CEO

      64% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.7

      Diversity & inclusion

      3.5

      Career opportunities

      3.4

      Senior management

      3.4

      Compensation and benefits

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,367 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Sep 11, 2017

      Avoid IT

      It lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Financial stability is a benefit.

      Cons

      Employee pay and benefits are sub-par for the IT side of the house. Employee satisfaction varies largely based on the group within IT due to management expectations. Managers look at any blip of red or yellow on their portfolios and threaten workers or make cuts accordingly to please senior management. Mid level managers, from my experience, have little training or ability to coach their direct reports or understand their jobs at all.

      1.0
      Sep 6, 2017

      Loan Processor

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and Pto is really good

      Cons

      The Columbia SC park st location is awful. The mortgage department needs new management. They do not value their employees and also treat their black employees very badly. One of the supervisors that's there is very mean and rude she always lose people on her team. She normally only have 3 people on her team because of her unethical ways. The trainer doesn't know anything about mortgage to be a trainer. She's only In her position because of who she knows. She the meanest person you can meet. She has gotten directly in multiple employees faces and yelled at them. Most people end up quitting because of the racist treatment. Also, they under pay minorities. Everyone in the mortgage division treat processors like they do not matter. The LOs are rude and unprofessional. They do not produce quality files, however you have to make a miracle happen.

      5.0
      Aug 28, 2017

      It is a great job!

      Service sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I started working at First Citizens earlier this summer between my spring and fall semester. I learned a lot about the banking industry, and its culture. Anytime I would need help, there was always someone willing to assist me. I am very pleased with the company.

      Cons

      No cons towards the company.

      Viewing 1150 - 1152 of 1,367 Reviews
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      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,508 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.