Is First Hawaiian Bank a good company to work for?

First Hawaiian Bank has an overall rating of 3.9 out of 5, based on over 279 reviews left anonymously by employees. This rating has been stable over the past 12 months. 66% of employees would recommend working at First Hawaiian Bank to a friend and 62% have a positive outlook for the business. The best reviews about First Hawaiian Bank have been left by employees working as Bank Teller , Personal Banker and Teller .

Does First Hawaiian Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, First Hawaiian Bank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Hawaiian Bank. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at First Hawaiian Bank?

66% of First Hawaiian Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Hawaiian Bank 3.9 out of 5 for work life balance, 4.2 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at First Hawaiian Bank?

Customer Service Representative (16) , Teller (15) , Bank Teller (13) , Personal Banker (11) , Analyst (7) , Business Analyst (5) , Business Systems Analyst (4) , Credit Analyst (4) , Account Service Representative (3) , Customer Service Representative (CSR) (3) , Data Scientist (3) , Officer (3) , Anonymous (2) , Call Center Representative (2) , Customer Service (2)

What are the pros of working at First Hawaiian Bank according to real employee reviews?

"Benefits are good." ((in 28 reviews)); "great people to work with" ((in 21 reviews)); "FHB has many amazing employees" ((in 11 reviews)); "Coworkers are nice and friendly." ((in 11 reviews)); "Friendly work environment." ((in 7 reviews))

What are the cons of working at First Hawaiian Bank according to real employee reviews?

"Pay is low and can get boring" ((in 49 reviews)); "Poor Management" ((in 9 reviews)); "Your chance of getting a bad manager is high." ((in 7 reviews)); "At times it seems that it is better to leave and come back to bargain for a better salary." ((in 6 reviews)); "Hard to get a raise in lower level positions even after years with the company." ((in 6 reviews))

What are employees saying about First Hawaiian Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Hawaiian Bank layoffs and their outlook for job security at First Hawaiian Bank in 2026.

What are the top reviewed First Hawaiian Bank locations?

Honolulu , Honolulu District , Atlanta , Honolulu , Oahu Island , New York , Hilo , Kailua Kona , Aiea , Haleiwa , Hickam AFB , Kailua , Kaneohe , Mililani , Waipahu , Lahaina , Mission Viejo , Hawaiian Beaches , ‘Äina Haina , Kahala , Kamehameha Heights , Kalihi , Hawaiian Ocean View , East Honolulu

First Hawaiian Bank reviews

3.9

66% would recommend to a friend

(262 total reviews)

Robert S. Harrison

83% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

First Hawaiian Bank has an employee rating of 3.9 out of 5 stars, based on 262 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Hawaiian Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

262 reviews

4.0

Feb 25, 2022

Community-Servicing Job

Commercial banking associate

Recommend

CEO approval

Business Outlook

Pros

Fulfillment servicing the community morally with training opportunities open with time.

Cons

Poor compensation for those starting out. Need to commit to the bank for multiple years for adequate compensation.

3.0

Feb 23, 2022

Break fix work along with boarding and updating merchant accounts.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I like most of my direct coworkers and my manager. There is a good amount of freedom when you have things like doctors appointments and the like too.

Cons

the pay is not enough. I don’t understand some coworkers thought processes, some of them are not tech savvy enough to keep up with the industry, and some essentially refuse to learn about new products, leaving me as the unofficial “expert” that they pass issues on to instead of learning the solution themselves.

2.0

Feb 10, 2022

Mortgage Servicing

Loss mitigation analyst

Recommend

CEO approval

Business Outlook

Pros

flexible work hours and decent benefits

Cons

lack of technology and lack of proper direction from management

Viewing 106 - 108 of 262 Reviews

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Jobs at First Hawaiian Bank

Customer Service Representative

Call Center Service Consultant

Administrative Assistant III

Customer Service Representative I (Kailua Branch)

Customer Service Representative I (Kaimuki)