Does FirstEnergy pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstEnergy employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at FirstEnergy. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at FirstEnergy?

31% of FirstEnergy employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstEnergy 2.5 out of 5 for work life balance, 2.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at FirstEnergy?

Customer Service Representative (37) , Engineer (28) , Business Analyst (27) , Supervisor (19) , Analyst (13) , Manager (11) , Intern (10) , Meter Reader (10) , Project Manager (10) , Transmission Systems Operator (9) , Customer Service Representative (CSR) (8) , Customer Service (7) , Engineer II (7) , Journeyman Lineman (6) , Lineman (6)

What are the pros of working at FirstEnergy according to real employee reviews?

"Good benefits and vacation time" ((in 78 reviews)); "great people to work with and knowledgeable managers" ((in 44 reviews)); "Work Life Balance is great" ((in 23 reviews)); "Salary is good." ((in 19 reviews)); "+ great coworkers" ((in 18 reviews))

What are the cons of working at FirstEnergy according to real employee reviews?

"Poor management, old thinking with no new blood, required tools ofr job not present." ((in 36 reviews)); "Can't tell what upper management actually DO." ((in 24 reviews)); "No training, many open positions, fend for yourself." ((in 13 reviews)); "Leadership and management are either vague or unheard of." ((in 12 reviews)); "Layoffs are ongoing no matter what is said" ((in 10 reviews))

What are employees saying about FirstEnergy layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstEnergy layoffs and their outlook for job security at FirstEnergy in 2026.

What are the top reviewed FirstEnergy locations?

Akron , Reading , Fairmont , Cleveland , Shippingport , Greensburg , Perry , Morristown , Morgantown , Toledo , Oak Harbor , Erie , Fairlawn , Haywood , Brecksville , Youngstown , Pittsburgh , Dover , Holmdel , Jersey City , Dallas , Charleston , Martinsburg , Elyria , Columbus , Akron , Charleroi , Williamsport , Asbury , Boonton

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FirstEnergy

FirstEnergy reviews

2.6

31% would recommend to a friend

(639 total reviews)

Brian X. Tierney

12% approve of CEO

19% positive business outlook

Ratings by category

3.3

Compensation and benefits

2.7

Diversity & inclusion

2.7

Career opportunities

2.5

Work/Life balance

2.1

Culture & values

1.8

Senior management

FirstEnergy has an employee rating of 2.6 out of 5 stars, based on 639 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FirstEnergy employee rating is 29% below average for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

639 reviews

3.0

Apr 25, 2025

Customer Service

Account specialist

Recommend

CEO approval

Business Outlook

Pros

Paid time off, pay, benefits,

Cons

Poor decision making for direction of company - ceo , understaffed, little to no progress or forward thinking

1.0

Apr 25, 2025

Good people, bad company and leadership

Advanced business analyst

Recommend

CEO approval

Business Outlook

Pros

People you work with day to day are great, good team ethic and collaboration.

Cons

Bad leadership, just laid off a ton of people but are giving raises to top executives and promoting more officers. Too much work too little employees to cover it. Customers hate the company. Pay is low.

4.0

Apr 22, 2025

Good Wage and Work/Life Balance

Real estate development

Recommend

CEO approval

Business Outlook

Pros

Good benefits, PTO and work-life balance

Cons

Upper Management does not fully understand the work the Real Estate department is involved with.

Viewing 166 - 168 of 639 Reviews

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Jobs at FirstEnergy

Assistant Business Analyst

Customer Service Representative

Customer Service Representative