FirstEnergy reviews

Poor benefits, no overtime, and no trust in its employees even those who enjoy their jobs

Salary is at the low end of competitive, especially if you live in an expensive area. Benefits deteriorate a little more each year. Your career will move forward very slowly unless you leapfrog and apply for jobs outside your group. There is little incentive to over perform, as nearly everyone is rated "average" on the bell curve review process (by definition). Customer service is steady deteriorating because of staffing levels, placing great stress on front line employees who work with the public regularly. Technology is antiquated, or on a shoestring budget if newer tech, both hampering production. Too many levels of management leads to chronic micro-management.