Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,432 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 141 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 109 reviews)); "Work/life balance is good but the people are the BEST!" ((in 50 reviews)); "Great training" ((in 46 reviews)); "Great company culture and core values" ((in 36 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 131 reviews)); "Management is bad but can improve" ((in 101 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 55 reviews)); "Salary is low for the average" ((in 40 reviews)); "Poor leadership with no interest in employee development." ((in 36 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

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FirstService Residential

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,364 total reviews)

David Diestel

87% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.7

Senior management

3.7

Compensation and benefits

3.7

Career opportunities

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,364 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Sep 26, 2024

Used to be great

Strata manager

Recommend

CEO approval

Business Outlook

Pros

Resident Support Services is good

Cons

Took away training, now have to do your own insurance, have to do your own budgets, these are all things that were provided in house before. Strata managers arent paid as well as other brokerages because of these in house services to help but they took them away.

FirstService Residential Response

Thank you for your feedback. We will review your comments internally to identify any areas where we can improve. - Emily, Global Director of Talent Acquisition

1.0

Sep 26, 2024

A Disappointing Experience

Corporate accounts payable accountant

Recommend

CEO approval

Business Outlook

Pros

Learning new systems offered some professional growth.

Cons

Excessive workload and unpredictable end times, especially during month end. You never knew when you’d be off in the first few days of the month, which drained any sense of work-life balance. This experience was truly an eye-opener, helping me realize what I want to avoid in my career.

FirstService Residential Response

Thank you for your feedback. While we are sad to hear about your experience, we will escalate your concerns to local and regional leadership. - Emily, Global Director of Talent Acquisition

1.0

Sep 26, 2024

Worst experience yet

Property manager

Recommend

CEO approval

Business Outlook

Pros

if you love highly corporate yet very unproductive environments- this place is for you. if you love being just another number where no one gives a crap about you or what you do- you're in the right place.

Cons

where do i start- the executives are unresponsive - to the clients as well as their employees. no staff retention, because they will treat you like a slave and you will either get fired or will run away. the dozens (!) of absolutely useless hr trainings will take up a good chunk of your time. they will make you sing kumbaya daily! beware of anyone named Mark, just walk the other way. no wonder FSR has the worst reputation in the property management industry- just don't even bother. skip this one.

FirstService Residential Response

We hope that every associate has a positive experience with FirstService Residential but realize that there are circumstances where this may not happen. We apologize that your experience didn’t reflect the positive culture to which we strive. Thank you for your feedback, as the only way we can improve is to hear honest comments from our associates. All the best. - Emily, Global Director of Talent Acquisition

Viewing 337 - 339 of 2,364 Reviews

Jobs at FirstService Residential

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Front Desk Overnight (Weekends)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

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