Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,425 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 74% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at FirstService Residential?

74% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (32) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits with a healthcare company that is very common" ((in 125 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 107 reviews)); "Work/life balance is good but the people are the BEST!" ((in 47 reviews)); "Great team and people to work with" ((in 46 reviews)); "Great work environment and people" ((in 34 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 125 reviews)); "Management is bad but can improve" ((in 103 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 53 reviews)); "No training and help from previous employees." ((in 45 reviews)); "Salary is low for the average" ((in 42 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

74% would recommend to a friend

(2,357 total reviews)

David Diestel

86% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,357 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

4.0

Feb 23, 2026

Honest thought

Janitor/cleaner

Recommend

CEO approval

Business Outlook

Pros

They have support for education to level up in the company

Cons

Feels like they make people stay in their current job tiles and can't level up in the company especially the cleaners

FirstService Residential Response

3w

Thank you for the feedback! We are so happy that you are having a positive experience in your role and enjoy being part of the FirstService Residential family. We will share your feedback with the appropriate team members. - Emily, Director of Talent Acquisition

1.0

Feb 13, 2026

Terrible

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent pay and benefits but that’s about it

Cons

Horrible leadership team. The company does not care about its employees and discriminate. They allow staff to be harassed.

FirstService Residential Response

4mo

Thank you for sharing your feedback. While we’re glad you find our pay and benefits competitive, we are concerned by the experience you’ve described. We are committed to a respectful, inclusive workplace and take any concerns related to discrimination or harassment very seriously. We encourage you to connect with HR or use our confidential reporting resources (FirstLine) so we can better understand and address your concerns. Supporting our associates is a priority, and we are continuously working to strengthen our leadership and culture. - Communications and Engagement Manager, Kaitlin Buccheri

5.0

Feb 1, 2026

Best Company for Hospitality

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Excellent Benefits, Attentive Upper Management and HR

Cons

Difficulty with taking breaks due to workload

FirstService Residential Response

4mo

Thank you for taking the time to share your feedback. We’re glad to hear that you value our benefits and feel supported by our leadership and HR teams We also appreciate your honesty regarding workload and the challenge of taking breaks. This is important feedback, and we recognize how essential rest and balance are to long-term well-being and performance. We are actively working with leaders and teams to better assess workloads, encourage break-taking, and identify opportunities to improve coverage and planning. Your input helps us continue to grow, and we appreciate you being part of that conversation. - Kaitlin Buccheri, Communications and Engagement Manager

Viewing 49 - 51 of 2,357 Reviews

Jobs at FirstService Residential

Overnight Front Desk Staff

Front Desk (Overnight)

Front Desk (Overnight)