Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,433 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 74% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at FirstService Residential?

74% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 133 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 110 reviews)); "Work/life balance is good but the people are the BEST!" ((in 46 reviews)); "They give great training and development." ((in 46 reviews)); "Great company culture and core values" ((in 36 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 125 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 54 reviews)); "Salary is low for the average" ((in 45 reviews)); "Dismissive upper management." ((in 33 reviews)); "Long hours and demanding clients come with the territory." ((in 26 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

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FirstService Residential

FirstService Residential reviews

3.8

74% would recommend to a friend

(2,365 total reviews)

David Diestel

87% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.7

Senior management

3.7

Compensation and benefits

3.7

Career opportunities

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Nov 20, 2025

Unfortunate

Grounds/maintenance worker

Recommend

CEO approval

Business Outlook

Pros

Easy to take paid time off.

Cons

Overworked. Talked down to. Lied to about how wage increases work. Constantly having to do the manager's job for him. Little to no communication from Management unless I initiate it myself. Additional responsibilities added to our workload without compensating us more.

FirstService Residential Response

6mo

Thank you for sharing your feedback. We’re glad you appreciate the flexibility of our PTO policy, and we also take seriously your concerns regarding workload, communication, and compensation. We continuously review our processes and strive to provide fair treatment, clear communication, and opportunities for growth for all associates. Feedback like yours is important as we work to improve the employee experience and ensure our teams feel supported and valued. - Kaitlin Buccheri, Communications and Engagement Manager

5.0

Nov 19, 2025

Good Company

Portfolio manager

Recommend

CEO approval

Business Outlook

Pros

Great support overall. Lots of resources to help the CAM. The quality of the portfolios are very good.

Cons

Lack of a true work culture. Portfolio managers hardly get any real recognition from upper management in comparison to their onsite employees.

FirstService Residential Response

6mo

Thank you for taking a few minutes to share your positive experience with us! - Emily, Global Director of Talent Acquisition

5.0

Nov 18, 2025

Growth Opportunities and Supportive Leadership

Community manager

Recommend

CEO approval

Business Outlook

Pros

I have been with FirstService Residential for five years, and there have been many opportunities for growth during my time here. I am currently working at Galaxy Towers and have just marked two years at this property. It has been the best place to work! Brandon Bare has been the best General Manager to work for. His leadership and guidance have made a significant impact on my experience and growth with FirstService.

Cons

It can be demanding, but it is very rewarding.

FirstService Residential Response

6mo

Thank you for sharing your experience and for your five years of dedication to FirstService Residential! We’re thrilled to hear that Galaxy Towers has been such a positive place for you and that Brandon’s leadership has made a meaningful impact on your growth. We appreciate your commitment and are glad to see that the rewards of your work make the challenges worthwhile. Thank you for all that you do to support our communities and teams! - Kaitlin Buccheri, Communications and Engagement Manager

Viewing 559 - 561 of 2,365 Reviews

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