Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,427 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (32) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Benefits are good for tickets and insurance" ((in 122 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 107 reviews)); "Work/life balance is good but the people are the BEST!" ((in 49 reviews)); "They give great training and development." ((in 48 reviews)); "Great work environment and people" ((in 35 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 131 reviews)); "Management is bad but can improve" ((in 94 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 56 reviews)); "Salary is low for the average" ((in 41 reviews)); "Long hours and demanding clients come with the territory." ((in 24 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,359 total reviews)

David Diestel

86% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

5.0

Nov 14, 2025

Challenging and Rewarding

General manager

Recommend

CEO approval

Business Outlook

Pros

Working for FirstService Residential has been a highly rewarding experience. I manage a complex, 44-story luxury high-rise with over 1,000 residential units, and what continues to impress me is how consistently this company delivers on its promise: enhancing property value, improving lifestyle, and delivering exceptional service. What sets FirstService apart is its culture. The company lives its core values: Do What’s Right, Aim High, Build Great Relationships, Own It, Be Genuinely Helpful, Improve It. These aren’t just taglines; they’re built into how we operate and lead teams. Training, onboarding, and performance development are taken seriously. Tools like FirstLeader and the FirstService University give leaders practical support to grow and succeed. Leadership is accessible, and cross-functional collaboration is encouraged. When managing high-profile accounts, you’re not left alone. You have support from Risk, HR, Accounting, and Technology. Decisions are data-driven, and expectations are clearly defined. The company invests in people, recognizes hard work, and sets a high bar for professionalism. If you’re serious about service, want to lead with integrity, and are willing to work hard, this is the place to do it.

Cons

This is not a “coast” environment. Expectations are high, especially at flagship properties or large-scale communities. It requires strong time management and the ability to lead through complexity. That said, the structure and resources are there if you use them. The pace can be fast, but that’s what makes it engaging.

FirstService Residential Response

5mo

Thank you for sharing such a thoughtful and detailed review. We’re thrilled to hear that your experience managing a complex, high-profile property has been rewarding and that you see our values actively lived out in your work. We appreciate your insights on leadership, cross-functional collaboration, and the tools and resources that support our teams. Your feedback on continuing to invest in frontline leadership development and internal alignment is valuable and will help us refine how we support associates and leaders across the company. Thank you for your dedication and for embodying the professionalism and commitment to service that defines FirstService Residential. - Kaitlin Buccheri, Communications and Engagement Manager

5.0

Nov 14, 2025

Not Just a Team but Family

Office coordinator

Recommend

CEO approval

Business Outlook

Pros

-Great Benefits -Supportive Team/Company -Great Opportunity to Advance in your Career

Cons

-Resident interactions can be challenging at times, but successfully navigating those situations with professionalism and ensuring residents leave satisfied is highly rewarding.

FirstService Residential Response

5mo

Thank you for sharing your feedback. We’re glad to hear that you value our benefits, supportive culture, and opportunities for career growth. We also appreciate your perspective on the challenges of resident interactions—handling these situations with professionalism is a critical skill, and it’s rewarding to see the positive impact on our communities. Thank you for your commitment and for helping us deliver exceptional service every day! - Kaitlin Buccheri, Communications and Engagement Manager

5.0

Nov 14, 2025

One Team!!

Resident services manager

Recommend

CEO approval

Business Outlook

Pros

I truly enjoy working with the team in my division. I never feel alone, no matter what I’m going through. If I’m feeling sad or unmotivated, there’s always someone ready to offer words of encouragement and give me that extra push I need. This company provides so many valuable resources to help you succeed and grow, and the leaders you report to are genuine in their support, they truly want to see you advance and reach your full potential.

Cons

Managing a residential condominium property comes with its challenges, especially when working with a wide range of personalities, each with unique expectations and needs.

FirstService Residential Response

6mo

It is gratifying to hear about positive experiences from our associates! We truly appreciate the time you took to give us this feedback and value you as a member of our team. Our values are the foundation that guides us, and we will strive for you to continue to experience these throughout your employment. - Emily, Global Director of Talent Acquisition

Viewing 88 - 90 of 2,359 Reviews

Jobs at FirstService Residential

Overnight Parking Attendant

Overnight Front Desk Staff