Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,429 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (32) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 130 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 103 reviews)); "Work/life balance is good but the people are the BEST!" ((in 50 reviews)); "They give great training and development." ((in 45 reviews)); "Great team and people to work with" ((in 40 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 130 reviews)); "Management is bad but can improve" ((in 103 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 56 reviews)); "Salary is low for the average" ((in 41 reviews)); "Poor leadership with no interest in employee development." ((in 37 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,361 total reviews)

David Diestel

86% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

1.0

Mar 22, 2023

Toxic Work Culture / Environment

Associate

Recommend

CEO approval

Business Outlook

Pros

Opportunity for growth in each position Ability to have a hybrid schedule

Cons

The department heads and executives are stuck in their ways and are not the kind of people you want to deal with in a professional or personal setting. Decisions take forever to finalize because someone is always giving in unsolicited input/opinion or slowing down the process when they should not be involved to begin with. The department heads have very passive aggressive - or straight aggressive personality and overtime it becomes detrimental to have to communicate with these beings. The HR department is unreliable, toxic, gossips, and is not there for you. Please avoid this NY firm.

1.0

Jan 11, 2023

Assistant Property Manager

Assistant property manager

Recommend

CEO approval

Business Outlook

Pros

No pros to report, sorry.

Cons

Everyone was malicious and no matter how well I did my job, it was always at risk. They actually hate you more when your building residents like you. They just want you to promote their preferred vendors so they can get paid under the table, so when you pick the more reasonable vendor bc youre looking out for the building's budget, they hate you for this too. Achievements always go unnoticed unless youre kissing the higher ups a**es. The politics are next level - it's paralyzing. Watch your back at all times. Don't trust anyone. Stay quiet, do your work, look for another job, and get out before they fire you. Do not apply here, it's truly an awful work environment.

5.0

Jan 6, 2023

GREAT COMPANY!

Community manager

Recommend

CEO approval

Business Outlook

Pros

Receiving a personalized text message on a Saturday from President Michael Mendillo was a wonderful surprise. It also set the tone for what was to follow. First Service Residential is an amazing place to work! Recently, I joined First Service Residential as a Community Manager. My experience has been amazing. The value that FSR places on its employees is wonderful. The training is excellent. Both my Supervisors treat me with respect and value my opinion. They have both been terrific. Another important issue to me is my career path. There is upward mobility at FSR in a variety of areas. My Supervisors are VERY supportive. The corporate culture pushes its employees to excel and achieve! I find FSR to be very diverse and inclusive. In my group, everyone is encouraged to share their thoughts and opinions. Culturally, we are diverse in - race, age, ethnicity, religion, etc. Having different perspectives that we can share is wonderful. Administratively, FSR has systems in place (such as a 24 hour Call Center. Questions about maintenance bills, work orders, etc. are handled by the Call Center. This leaves the manager to deal with more pressing issues. I am a part of NJ High Rise Team. We have weekly meetings for 45 minutes. This keeps the team involved and informed in what is going on within our area and with FRS Upper Management. I find these meeting very helpful. Salaries at FSR are excellent. Benefits are good - medical and dental. There is a pension plan. All in all, FSR is a wonderful place to work. I highly recommend it.

Cons

I have nothing negative to share.

Viewing 136 - 138 of 2,361 Reviews

Jobs at FirstService Residential

Front Desk Associate (Overnight)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)