Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,429 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (32) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 130 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 103 reviews)); "Work/life balance is good but the people are the BEST!" ((in 50 reviews)); "They give great training and development." ((in 45 reviews)); "Great team and people to work with" ((in 40 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 130 reviews)); "Management is bad but can improve" ((in 103 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 56 reviews)); "Salary is low for the average" ((in 41 reviews)); "Poor leadership with no interest in employee development." ((in 37 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

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FirstService Residential

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,361 total reviews)

David Diestel

86% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.7

Senior management

3.7

Career opportunities

3.6

Compensation and benefits

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

May 7, 2025

Great Company

Property manager

Recommend

CEO approval

Business Outlook

Pros

Great company with a supportive supervisor and excellent team collaboration. Positive work environment.

Cons

internal procedures can be a bit complicated at times

FirstService Residential Response

Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to simplify our processes and procedures and are always open to hearing from individuals like you directly on how we can simplify and streamline our current procedures. We appreciate hearing about your personal experience with us! - Kaitlin Buccheri, Communications and Engagement Manager

2.0

May 4, 2025

Proceed with caution

Association manager

Recommend

CEO approval

Business Outlook

Pros

You will receive garden variety benefits.

Cons

They pay the lowest amount they can . Large disparity of salary for the same position. High expectations, high stress levels, high work loads, inadequate training.

FirstService Residential Response

Thank you for your feedback and for your years of service with FirstService Residential. We're glad you found our benefits to be valuable. We also understand your concerns regarding compensation, workload, and training. We are dedicated to fostering a fair and supportive environment for all our associates and are actively working on initiatives to address these areas. - Rachel M. Eibl | Vice President, Human Resources

5.0

May 2, 2025

Concierge

Front desk (overnight)

Recommend

CEO approval

Business Outlook

Pros

Monitor screens in watch over the property from delinquent and criminals. Help residents with a greeting warm attitude and respectfully manner to assist their needs.

Cons

Great company to join as a team member and you have opportunities to grow within the company.

FirstService Residential Response

We appreciate your feedback and contributions to making FirstService Residential a great place to work! - Emily, Global Director of Talent Acquisition

Viewing 181 - 183 of 2,361 Reviews

Jobs at FirstService Residential

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Front Desk Associate (Overnight)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

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FirstService Residential

FirstService Residential reviews

Ratings by category

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Reviews by job title

Great Company

Proceed with caution

Concierge

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