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FirstService Residential

Engaged Employer

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,365 total reviews)
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David Diestel

87% approve of CEO

74% positive business outlook

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews
1.0
Aug 1, 2012

One of the worst work experiences of my life!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unfortunately, there are no pros to working at this company other than perhaps the neighborhood in which the office is located.

Cons

Unethical management, inexperienced leaders, extremely low morale, poor compensation system, highly unprofessional, and most likely to go out of business within the next two to three years max.

1.0
Apr 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Nothing is real, do not trust anyone in the office and any words you heard whoever said.

Cons

My time at First Service Company left a sour taste in my mouth. From the get-go, it was clear that the company lacked a proper training program. There was no structured onboarding process, so new employees like me were left to figure things out on our own. It felt like we were expected to hit the ground running without any guidance, which was incredibly frustrating. What made things worse was the unrealistic expectations they placed on us. Despite our lack of training, we were expected to perform at the same level as experienced employees. Any mistakes were quickly met with criticism, even if they weren't entirely our fault. For example, I was once blamed for a machine malfunctioning, even though it was a technical issue beyond my control. The blame game was a common occurrence at First Service Company. Instead of taking responsibility for their own shortcomings, management would often shift the blame onto employees. It created a toxic work environment where trust was nonexistent, and morale was constantly low. To make matters even more unpleasant, there were instances of personal attacks on employees. Comments about appearance and hygiene were not uncommon, which made me feel incredibly uncomfortable and undervalued as an employee. Moreover, during my time at the company, I struggled to keep up with the workload due to the lack of proper training and guidance. As a new employee, I was not as familiar with the job as more experienced colleagues, which naturally affected my speed and efficiency. However, instead of providing support and understanding, the manager would warn me for "lacking a sense of urgency" whenever I didn't meet their expectations. Additionally, asking questions to clarify tasks or procedures was met with criticism, with the implication that I lacked the ability to resolve problems on my own. When it came time for me to leave the company, the termination process was handled in the most unprofessional manner imaginable. I was called into the office under the guise of a routine meeting while I was working on my daily tasks, only to be blindsided by the news of my termination. Despite being given a moment to collect my belongings, I was immediately asked to leave the premises, adding insult to injury. Overall, my experience at First Service Company was extremely disappointing. The lack of support, unrealistic expectations, blame culture, and unprofessional conduct made it a difficult place to work. I would caution anyone considering employment at this company to think twice before accepting a position.

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FirstService Residential Response
2y
Thank you for the feedback. We are sorry to hear that your experience was less than positive as we strive to embody our culture of building great relationships. We appreciate your time and will use your comments to make positive changes. Take Care. - Emily, National Director of Talent Acquisition
3.0
Apr 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Staff with great skills, people with great expertise in their fields, excellent environment to work

Cons

Limited to no advancement, no raises unless asked, positions mismatches skills, pay is below market average

Viewing 1987 - 1989 of 2,365 Reviews

Glassdoor has 2,433 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.