Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,430 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (33) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Benefits are good for tickets and insurance" ((in 133 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 101 reviews)); "Work/life balance is good but the people are the BEST!" ((in 50 reviews)); "Great work environment and people" ((in 36 reviews)); "Great company culture and core values" ((in 35 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 128 reviews)); "Management is bad but can improve" ((in 101 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 53 reviews)); "No training and help from previous employees." ((in 45 reviews)); "Salary is low for the average" ((in 40 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,362 total reviews)

David Diestel

87% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,362 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

4.0

Mar 4, 2025

review

Manager

Recommend

CEO approval

Business Outlook

Pros

good heath care benefits and opportunity

Cons

can be rough on support from uppers

FirstService Residential Response

1y

Thank you for the feedback! We are so happy that you are having a positive experience in your role and enjoy being part of the FirstService Residential family. We take pride in our team and believe that we employ truly awesome individuals. I am going to take the time to share your feedback with our leadership teams so everyone is aware on how we can improve. Take Care! - Kaitlin Buccheri, Communications and Engagement Manager

5.0

Mar 3, 2025

Growth Opportunites

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Cross training availability Internal training programs and structured learning programs where graduation is acheivable Fair and honest management

Cons

Limited areas to move laterally

FirstService Residential Response

1y

It is gratifying to hear about positive experiences from our associates! We truly appreciate the time you took to give us this feedback and value you as a member of our team and certainly hope you feel comfortable speaking with our Talent Acquisition teams to look at lateral move options within the company, if you're interested in learning more! Our values are the foundation that guides us, and we will strive for you to continue to experience these throughout your employment. All the Best! - Kaitlin Buccheri, Communications and Engagement Manager

1.0

Feb 21, 2025

An okay place to develop-but don’t expect any free time without being contacted.

Site supervisor

Recommend

CEO approval

Business Outlook

Pros

-You learn a lot of the basics of being a security guard or property manager if you’re interested in that. -Some good coworkers. -Offers some online courses for your development. -If you have a good property manager, things will be much better. -Some very nice residents who are respectful. -Lots of opportunities for promotions and career development.

Cons

-You learn a lot because you have to do everything alone. -Poorly Managed -Terrible compensation for what your job duties are. -Major lack of support. -You will be constantly on call to be contacted for situations after hours-no exceptions. -You will have to jump through lots of hoops to get some vacation time and constantly remind them of it or else they will not remember it. -High turnover rates. -You don’t always get a good property manager and will end up taking the brunt of their mistakes as the first point of contact for residents. -Some nasty residents as with any company, but if you’re verbally abused they won’t do much to back you up.

FirstService Residential Response

1y

Thank you so much for taking the time to post this well rounded and robust review. We are sadto hear of the few things you've mentioned here and I can assure you that we are actively taking strides in many of the areas you called out as opportunities and will pass on this feedback to the correct teams so we can continue to guide those initiatives appropriately. We're constantly working on improving our processes and programs and certainly wish you the best of luck in your future endeavors. - Kaitlin Buccheri, Communications and Engagement Manager

Viewing 2110 - 2112 of 2,362 Reviews

Jobs at FirstService Residential

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Hilton Head Island, SC

Overnight Front Desk Staff

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)