Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,429 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (32) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Benefits are good for tickets and insurance" ((in 124 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 105 reviews)); "Great team and people to work with" ((in 50 reviews)); "Work/life balance is good but the people are the BEST!" ((in 47 reviews)); "Great training" ((in 43 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 127 reviews)); "Management is bad but can improve" ((in 97 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 56 reviews)); "Salary is low for the average" ((in 40 reviews)); "Dismissive upper management." ((in 33 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,361 total reviews)

David Diestel

86% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,361 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

3.0

Jun 22, 2016

satisfactory

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

ok salary, onsite management is comfortable and more relaxed

Cons

A lot of employee turnover including HR which makes the department hard to reach most of the time.

4.0

Jun 20, 2016

Many opportunities

Property manager

Recommend

CEO approval

Business Outlook

Pros

-Size: All around the U.S. and Canada offering many job/ transfer opportunities -Good benefit plans depending on the Association -Lots of resources at corporate for site aid

Cons

-Lots of restructuring lately -Too many policies and procedures that don't always work for the best -Corporate CAS is not always very helpful

4.0

Jun 16, 2016

Great Company, Stable, Work-life balance is based on the department you are in

Non-management role at irvine corporate office

Recommend

CEO approval

Business Outlook

Pros

Excellent culture - employees are friendly and great to work with, activities are ongoing in the office (Halloween Costume/bring the kids Party, Holiday Ugly Sweater Party, etc), and vendors are constantly bring food/treats frequently. Free soda and coffee - also a little snack/lunch vending area available as well as a lunchroom and patio for breaks. Benefits are great in CA - they have a wellness program which allows you to save $30 a month on benefit premiums. You also can get a free fit-bit type device if you want one! Vacation, personal day, and sick time is available as well as 10 paid holidays (I was full time). Lots of learning programs available for FREE as well as opportunities for advancement - the company likes to promote within and even between departments if you didn't find the right fit on the first try. Annual surveys are done for all associates so they can work on issues - and they really do. There are teams/plans put in place to make associate's happier.

Cons

Beware of the position you work in. Unfortunately work-life balance isn't the same across all positions. Portfolio Managers/ACMs are pretty over worked and bombarded with angry homeowners (which does come with the territory). I think they could definitely use more bodies to handle portfolios. If you work on-site or in a different role (accounting, insurance, HR) work-life can be much better and people tend to be happier - but it can have a large influence based on your boss. So make sure you have the same thoughts as they do on OT. I worked in a non-community management role and had great work-life balance and loved my team. They are growing into a more "national" model so there are a lot of changes and more pressure to do more and more... but I am not sure they are compensating for it.

Viewing 2188 - 2190 of 2,361 Reviews

Jobs at FirstService Residential

Front Desk Associate (Overnight)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Front Desk Staff (Overnight)

Overnight Front Desk Staff