Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,429 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (32) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits and perks for meeting performance goals" ((in 130 reviews)); "Many of the support/heart of house team members are great people and are passionate about what they do." ((in 101 reviews)); "They give great training and development." ((in 48 reviews)); "Work/life balance is good but the people are the BEST!" ((in 47 reviews)); "Great work environment and people" ((in 35 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 128 reviews)); "Management is bad but can improve" ((in 100 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 57 reviews)); "Salary is low for the average" ((in 43 reviews)); "Long hours and demanding clients come with the territory." ((in 24 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,361 total reviews)

David Diestel

86% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,361 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

3.0

Mar 11, 2022

Overall Company Review

Assistant community manager

Recommend

CEO approval

Business Outlook

Pros

FirstService offers great benefits as well as opportunities to move vertically through your career goals.

Cons

There is generally high turnover in this industry but mostly in Community Manager and Assistant Community Manager positions. Sometimes support can be lacking and the training could be better to help associates feel more prepared to do their jobs.

5.0

Mar 11, 2022

Outstanding Company

Community manager

Recommend

CEO approval

Business Outlook

Pros

I’ve been with the company for several years starting as an administrative assistant. The leadership team has been patient and supportive in the growth of my career letting me take on several roles in the company before deciding to take on the role as a community manager. With their help and support, and the ability to mentor with top managers, I was able to gain confidence and skill that has led me to be the proud professional I am today. If you’re looking to work with a company that has a great culture, is supportive of their staff, with opportunities for growth then FirstService is the company for you.

Cons

My only feedback is that managers should be able to have a hybrid work schedule. While there is flexibility and the company encourages a work/life balance, I just wish they could I coordinate a work from home schedule for associates.

5.0

Mar 11, 2022

Finally found my calling

Community manager

Recommend

CEO approval

Business Outlook

Pros

First Service Residential is the perfect platform for someone who wants to further their career or growth in a company. I started at First Service 9 months ago as a temporary Assistant Community Manager. Almost immediately- I could tell that this was a work place I was going to love. Not only does First Service encourage a healthy work /life balance- they also encourage us to focus on our mental health. This allows its employees to feel safe and considered. 9 months later- I have officially been promoted to a Community Manager and I couldn’t be more excited and grateful. First Service Residential has become one of the most precious things in my life. Without management encouraging growth I never would have thought I could do it. I’m so glad I get to be a part of a team that sticks to its core values both in the field and in the office. I can’t wait to see where we are as a company in 10 years!

Cons

There should be a more official plan for training new hires. So many times I’ve seen a new employee come in- they are handed a book and told to sit with someone to shadow them for a couple days. A few online courses later and you’re supposed to be ready to go in your new position. This has proven to be ineffective and has left new hires feeling lost and defeated when they don’t know how to do something. I feel like we need to invest in our training process a little more to best provide the service that our 6 core values promise our boards and homeowners.

Viewing 2233 - 2235 of 2,361 Reviews

Jobs at FirstService Residential

Overnight Parking Attendant

Overnight Front Desk Staff