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FirstService Residential

Engaged Employer

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,361 total reviews)
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David Diestel

86% approve of CEO

74% positive business outlook

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews
2.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule but always subject to change

Cons

expected to be available 24/7, want to take vacation? expect no coverage, full work load -- assistant is non existent, management is overworked, no time with expectations to constantly complete training and advanced certs. With what extra time? Undercompensated -- yet company brags about MILLIONS in revenue.

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FirstService Residential Response
4mo
Thank you for sharing your feedback. We’re glad you value the flexibility of a hybrid schedule, and we’re sorry to hear that other aspects of your experience have felt challenging. We understand how important work-life balance, adequate support, and clear coverage plans are — especially when it comes to time off and professional development expectations. Our goal is to create sustainable roles where associates feel supported, fairly compensated, and able to grow without feeling overwhelmed. Feedback like yours is important and is shared with leadership as we continuously evaluate workload distribution, staffing support, and training requirements. We appreciate you taking the time to speak up. - Communications and Engagement Manager, Kaitlin Buccheri
1.0
Jan 27, 2026

Great Opportunity on paper

Recommend
CEO approval
Business Outlook

Pros

Everything sounded well thought out.

Cons

Regional leadership did not follow the script

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FirstService Residential Response
4w
We regret that you had a negative employment experience and will use this feedback to identify areas in which we can improve. - Emily, Director of Talent Acquisition
1.0
Jan 6, 2026
Recommend
CEO approval
Business Outlook

Pros

- Friendly environment -Remote /Hybrid workplace

Cons

- Management not knowledgeable - cleint act mgt not trained or knowledgeable - Accounting dept not organized - No written procedures

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FirstService Residential Response
5mo
Thank you for taking the time to share your feedback. We’re glad to hear you experienced a friendly environment and valued the flexibility of our remote and hybrid workplace options. We also appreciate your candid input regarding training, processes, and organization. Feedback like this is important, as it helps us identify where we need to continue improving. We are actively focused on strengthening training programs, enhancing knowledge-sharing across teams, and documenting clearer procedures to better support our associates and deliver consistent service to our clients. We value open dialogue and encourage associates to share feedback directly with leadership or Human Resources so we can continue to learn, grow, and improve together. Thank you again for your perspective.
Viewing 223 - 225 of 2,361 Reviews

Glassdoor has 2,429 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.