FirstService Residential reviews

-Used to be concerned with work/life balance when Merit. No longer the case. -Managers required to work overtime but do not get OT pay, even though they are technically not considered exempt. -Executive Management has no clue what Regional Management is doing. -No real support to on-site staff since recent VP was relocated to San Diego. New regional management team have little property management and customer service experience before being hired by company. -No positive re-inforcement and/team building. -Many changes since rebranding from Merit to First Service and many shady charges to Associations, etc. -Company values are not being followed by Regional Management. -Little to no growth in a region where growth is boundless. -Regional Mangement chooses not to invest in their employees with further education and accreditations. -Very high employee turnover. -Customer service to Boards and Association members has drastically declined. -Regional Team in Main Office are like the "mean girls". They sit in their office and gossip/complain about all their employees but offer little help.

Since you are usually working in a "onsite property location" you need to ask for that half day "off" to got o class. The manager of the site chooses to let you or not attend the classes you want. and although they are considered a work related "meeting" , some managers want you to discount it from your PTO or sick days. so you are at the mercy of the site manager, and if you like them or not.