Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,429 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (32) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits with a healthcare company that is very common" ((in 131 reviews)); "Many of the support/heart of house team members are great people and are passionate about what they do." ((in 109 reviews)); "Work/life balance is good but the people are the BEST!" ((in 48 reviews)); "Great team and people to work with" ((in 46 reviews)); "Great work environment and accountability." ((in 35 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 126 reviews)); "Management is bad but can improve" ((in 96 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 56 reviews)); "Salary is low for the average" ((in 44 reviews)); "No training and help from previous employees." ((in 42 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,361 total reviews)

David Diestel

86% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,361 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

1.0

Feb 21, 2025

An okay place to develop-but don’t expect any free time without being contacted.

Site supervisor

Recommend

CEO approval

Business Outlook

Pros

-You learn a lot of the basics of being a security guard or property manager if you’re interested in that. -Some good coworkers. -Offers some online courses for your development. -If you have a good property manager, things will be much better. -Some very nice residents who are respectful. -Lots of opportunities for promotions and career development.

Cons

-You learn a lot because you have to do everything alone. -Poorly Managed -Terrible compensation for what your job duties are. -Major lack of support. -You will be constantly on call to be contacted for situations after hours-no exceptions. -You will have to jump through lots of hoops to get some vacation time and constantly remind them of it or else they will not remember it. -High turnover rates. -You don’t always get a good property manager and will end up taking the brunt of their mistakes as the first point of contact for residents. -Some nasty residents as with any company, but if you’re verbally abused they won’t do much to back you up.

FirstService Residential Response

1y

Thank you so much for taking the time to post this well rounded and robust review. We are sadto hear of the few things you've mentioned here and I can assure you that we are actively taking strides in many of the areas you called out as opportunities and will pass on this feedback to the correct teams so we can continue to guide those initiatives appropriately. We're constantly working on improving our processes and programs and certainly wish you the best of luck in your future endeavors. - Kaitlin Buccheri, Communications and Engagement Manager

3.0

Feb 20, 2025

Great Company, But Needs Improvement

Manager

Recommend

CEO approval

Business Outlook

Pros

Positive and supportive work culture, great SOP's, training & onboarding. Nice, modern office. Good pay. Benefits are expensive, but good coverages. Management is generally pleasant to work with.

Cons

Accounting department needs improvement. They are not held accountable for mistakes and do not "do what's right" to make it right for the customer. Executive leadership makes excuses for the department instead making improvements. Team lacks experience, industry knowledge, are not customer focused and cannot meet deadlines. When submitting issues via ticket or email, I was lucky if I received a response within 30 days, if at all. I would recommend hiring more seasoned accounting staff who have a background in property management. While they may require higher pay, it could be absorbed by the HOA and we could provide better service to our customers.

5.0

Feb 15, 2025

Dedication pays off

Building engineer

Recommend

CEO approval

Business Outlook

Pros

Speak up and you will be heard. Their HR staff is very supportive and will help you to the best of their abilities Put in the time and hard work and you will not be un-noticed

Cons

Heavy work load, short staffed Some staff members need proper training

FirstService Residential Response

1y

Thank you for taking time to share about your positive experience with us! We hope your time here continues to be amazing. - Emily, Global Director of Talent Acquisition

Viewing 238 - 240 of 2,361 Reviews

Jobs at FirstService Residential

Front Desk ( Part Time )

Front Desk ( Part Time )

Front Desk ( Part Time )

Front Desk ( Part Time )

Front Desk ( Part Time )

Lauderdale-by-the-Sea, FL