Is FirstService Residential a good company to work for?

FirstService Residential has an overall rating of 3.8 out of 5, based on over 2,429 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 75% of employees would recommend working at FirstService Residential to a friend and 74% have a positive outlook for the business. The best reviews about FirstService Residential have been left by employees working as Licensed Community Association Manager (LCAM) , General Manager and Assistant General Manager .

Does FirstService Residential pay their employees well?

According to anonymously submitted Glassdoor reviews, FirstService Residential employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at FirstService Residential. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at FirstService Residential?

75% of FirstService Residential employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FirstService Residential 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at FirstService Residential?

Community Manager (121) , Concierge (95) , Property Manager (87) , Administrative Assistant (84) , Manager (50) , General Manager (46) , Assistant Property Manager (38) , Community Association Manager (38) , Front Desk Receptionist (32) , Front Desk Associate (31) , Regional Director (31) , Portfolio Manager (28) , Assistant Community Manager (25) , Maintenance Technician (22) , Assistant Manager (21)

What are the pros of working at FirstService Residential according to real employee reviews?

"Good benefits with a healthcare company that is very common" ((in 131 reviews)); "Working alongside so many great people and building relationships through work and other company activities makes the environment so enjoyable." ((in 99 reviews)); "Great team and people to work with" ((in 49 reviews)); "Work/life balance is good but the people are the BEST!" ((in 47 reviews)); "Great Training" ((in 45 reviews))

What are the cons of working at FirstService Residential according to real employee reviews?

"low pay and boring work" ((in 125 reviews)); "Management is bad but can improve" ((in 100 reviews)); "One admin assistant for the entire managerial team means that managers have spend a lot of time on basic tasks like filing and data entry." ((in 52 reviews)); "Salary is low for the average" ((in 43 reviews)); "Poor leadership with no interest in employee development." ((in 38 reviews))

What are employees saying about FirstService Residential layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FirstService Residential layoffs and their outlook for job security at FirstService Residential in 2026.

What are the top reviewed FirstService Residential locations?

New York , Miami , Irvine , Dallas , Las Vegas , Hollywood , Atlanta , Houston , Chicago , Fort Lauderdale , Minneapolis , Dania Beach , San Francisco , Bloomington , Austin , Fairfax , Kansas City , Boca Raton , San Diego , Orlando , Eatontown , Charlotte , Philadelphia , Miami Beach , Scottsdale , Los Angeles , Tampa , Jacksonville , Plantation , Jersey City

FirstService Residential reviews

3.8

75% would recommend to a friend

(2,361 total reviews)

David Diestel

86% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,361 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

2K reviews

5.0

Jan 9, 2025

Working for FirstService Residential

Community manager

Recommend

CEO approval

Business Outlook

Pros

The onboarding was very well conducted. The working relationships are very pleasant. There is a true "Team" atmosphere of working together and assisting each other. The work is challenging, but rewarding. There is variety in the work, such that things do not become boring and you are learning new things.

Cons

I have not experienced any yet.

FirstService Residential Response

1y

Thank you for the feedback! We are so happy that you are having a positive experience in your role and enjoy being part of the FirstService Residential family. We take pride in our team and believe that we employ truly awesome individuals. Take Care! - Kaitlin Buccheri, Communications and Engagement Manager

5.0

Jan 4, 2025

New FSR Employee - 2 Month Review

Junior property manager

Recommend

CEO approval

Business Outlook

Pros

Everyone in FSR from Talent Aquisition, HR, General Manager, Co-workers on site and those you work with remotely from headquarters all exihibit outstanding work ethic and really care about their jobs. I enjoy the team culture and find myself able to grow tremendously here.

Cons

The only con is that I have not heard of FSR because I come from a hotel Hospitality background, but had I known of this company I would have switched to property management long ago.

FirstService Residential Response

1y

Thank you for the feedback! We are so happy that you are having a positive experience in your role and enjoy being part of the FirstService Residential family. We take pride in our team and believe that we employ truly awesome individuals. Take Care! - Kaitlin Buccheri, Communications and Engagement Manager

5.0

Jan 3, 2025

Great Company

Property manager

Recommend

CEO approval

Business Outlook

Pros

All good experiences while at the company

Cons

If I have to be critical, it would be nice to have more accounting support,

FirstService Residential Response

1y

We are happy to see that you enjoyed your experience with FirstService Residential. Thank you for your hard work and dedication and helpful feedback! Best of luck to you in your future endeavors! - Kaitlin Buccheri, Communications and Engagement Manager

Viewing 262 - 264 of 2,361 Reviews

Jobs at FirstService Residential

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Full-Time Front Desk (Weekends/ 1st & 2nd shifts/ Some Overnights/ WPB)

Overnight Front Desk Staff