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      FirstService Residential

      Engaged Employer

      FirstService Residential reviews

      3.8

      75% would recommend to a friend

      (2,361 total reviews)
      avatar

      David Diestel

      87% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      FirstService Residential has an employee rating of 3.8 out of 5 stars, based on 2,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FirstService Residential employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

      Reviews by job title

      2K reviews
      3.0
      Nov 13, 2024

      Easy isolating work, terrible management

      Front desk attendant
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a very laid back job for the most part, there is a lot of down time, so I spent a lot of time working on personal projects. The residents at my building were mostly really nice, and the pay was pretty decent.

      Cons

      It's a very isolating job, you get very little time with your other coworkers, and this can be really stressful especially considering you're not supposed to leave the desk unattended, and you do have to leave the desk for many things. The management structure is garbage and there was always some reason why management wasn't doing their job, or was causing stress. If management had their stuff together, it would have been an almost perfect job.

      avatar
      FirstService Residential Response
      1y
      Thank you for your feedback. We are sorry to hear about your experience with management. Our goal is to provide a positive and supportive work environment for all associates. Your comments will be shared with our management team for their consideration and improvement. We also appreciate that you found the work manageable and the residents pleasant. We highly value our associates and acknowledge their contributions. If you are open to it, we would like to discuss your experience in more detail. Please feel free to contact us at your convenience. Best wishes for your future endeavors. - Rachel M. Eibl | Vice President, Human Resources
      5.0
      Nov 13, 2024

      Maintenance

      Maintenance
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice, Clean environment and buildings

      Cons

      There are some scheduling conflicts sometimes being a part timer

      avatar
      FirstService Residential Response
      1y
      We appreciate you taking the time to share your positive feedback. We're glad to hear you enjoy working at FirstService Residential. Your hard work and dedication are valued. - Rachel M. Eibl | Vice President, Human Resources
      1.0
      Nov 13, 2024

      They are outsourcing 90% to India by end 2025

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pros are anyone who is not a Director or Team Leader are very solid people

      Cons

      They are going to outsource AP and AR and Accounting by end of 2025. People yell at each other, talk over each other, hang up on you. The team leaders and market presidents are the laziest i've ever worked with. the directors and vps are so out of their realm. Over promise and under deliver

      avatar
      FirstService Residential Response
      1y
      Thank you for your feedback and taking the time to share this with us. We are sad to hear about your experience and will be escalating your concerns to local and regional leadership. - Kaitlin Buccheri, Communications and Engagement Manager
      Viewing 295 - 297 of 2,361 Reviews
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      ReviewsFirstService Residential reviews

      Glassdoor has 2,429 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.