Firstsource Solutions CSAT- Customer Satisfaction reviews

Item: Firstsource Solutions
Rating: 5
Author: Current employee - CSAT- Customer Satisfaction

5.0

100% would recommend to a friend

(1 total review)

Ritesh Idnani

100% approve of CEO

100% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

5.0

Work/Life balance

5.0

Senior management

5.0

Compensation and benefits

5.0

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1 review

5.0

Jun 18, 2026

Customer-focused strengths overshadowed by pressure and bias

Csat- customer satisfaction

Recommend

CEO approval

Business Outlook

Pros

Customer‑centric, analytical, proactive, empathetic, strategic.

Cons

Subjective, pressured, inconsistent, and biased; reactive.

Firstsource Solutions Response

2w

Thank you for taking the time to share your feedback. We are pleased to hear that you value the customer-centric approach, analytical mindset, proactive culture, empathy, and strategic focus within the organization. It is encouraging to know that these qualities have contributed positively to your experience.

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