Firstsource Solutions Custiner Service Representative reviews

Item: Firstsource Solutions
Rating: 3
Author: Former employee - Custiner Service Representative

3.0

Be the first to recommend this company

(1 total review)

Ritesh Idnani

Not enough data to show CEO approval

Ratings by category

3.0

Diversity & inclusion

3.0

Work/Life balance

3.0

Career opportunities

2.0

Culture & values

2.0

Senior management

2.0

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1 review

3.0

Sep 30, 2025

Call Centre

Custiner service representative

Recommend

CEO approval

Business Outlook

Pros

Always paid on time Knew your shifts in advance

Cons

Not getting paid for upselling products when promised Call centre environment can be soul destroying

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re pleased to hear you appreciated the reliability around pay and scheduling. We understand your concerns regarding incentives and the nature of call centre work, and we’ll make sure your comments are shared with the relevant teams as we continue to review and enhance our people's experience.

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