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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Service Adviser reviews

1.9

Be the first to recommend this company

(6 total reviews)
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Ritesh Idnani

Not enough data to show CEO approval

Reviews by job title

6 reviews
2.0
Aug 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Colleagues Semi-frequent breaks although short 3 weeks initial training is quite laid back

Cons

Required to meet unrealistic goals Contradictory advise from managers Training is outdated and even trainers didn’t know how to handle most of the queries Minimum wage Unappreciative Dont reply to holiday requests Swap shifts without notice Bad managers

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Firstsource Solutions Response
9mo
Thank you for sharing your feedback. We’re pleased to hear you valued your colleagues, our initial training, and regular breaks. Some roles can be fast-paced and target-driven to ensure we deliver excellent service to our clients, which is why certain processes, such as performance goals and structured training, are in place. We continuously review our training and support to help colleagues feel confident, equipped, and supported in their roles.
1.0
Oct 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Wage and getting paid every 2 weeks

Cons

Managers work load and no benefits

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Firstsource Solutions Response
2y
Thanks for sharing your feedback. It’s great to hear that you enjoy our competitive wages and bi-weekly pay. However, we’re sorry to hear that you find the workload for managers to be overwhelming and that you haven’t yet made use of our benefits schemes, such as Simply Health and the First Reward program. We are always looking to improve and provide our colleagues with the best possible benefits, so do get in touch with your HR or engagement rep if you have any suggestions.
5.0
Jul 4, 2022

Customer service

Recommend
CEO approval
Business Outlook

Pros

Nice work environment to work in

Cons

Due to high numbers in the company progression is limited

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Firstsource Solutions Response
3y
Thank you for taking the time to leave a review. We’re pleased you enjoyed your time with us. With Firstsource ever growing there are always opportunities and we would urge anyone to apply. We encourage you to continue to look at our Firstsource Careers page for any further opportunities. We welcome your feedback and will take your comments on board and pass them to the team in Derby. All the very best for your future career.
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