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Firstsource Solutions

Engaged Employer

Firstsource Solutions Inbound Customer Service Representative reviews

4.7

90% would recommend to a friend

(2 total reviews)
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Ritesh Idnani

Not enough data to show CEO approval

90% positive business outlook

Reviews by job title

2 reviews
5.0
Apr 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Great Supervisor, pay is okay, some holiday pay.

Cons

Information to provide as a CSR changes to often.

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Firstsource Solutions Response
3y
Thanks for sharing your experience, and it's great to know how contented and trusted you feel at work. Providing an enabling work environment to Firstsourcers is extremely important to us as we continually work towards enhancing it. Our teams strive for clarity and consistency in our communications with employees. How we manage and communicate is part of our company culture, and we are always striving to be better at both. Your comments are helpful for our improvement. Wishing you a fulfilling career with Firstsource.
2.0
Dec 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Overtime, sky pack, minimum wage job

Cons

Micromanaged Constant pressure 1 minute lateness considered with actions Lies about targets, commission is non existent nor bonus, you get NOTHING for Christmas/end of the year for first floor support. NO salary increases for CSAs. Targeted every possible way.

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Firstsource Solutions Response
4y
Thank you for your review. We’re are a fast paced customer service business with high standards of service delivery to our customers. We strive to achieve a people focussed culture where employees can learn, develop, and flourish in their careers; and a compensation and benefits package that rewards people fairly for their contribution. We’re sorry this didn’t live up to your expectations but wish you all the very best in your future endeavours.

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