Is Fiserv a good company to work for as a Client Support Representative?

Client Support Representative professionals working at Fiserv have rated their employer with 3.0 out of 5 stars in 230 Glassdoor reviews. This is an average score with the overall rating of Fiserv employees being 3.0 out of 5 stars. Search open Client Support Representative Jobs at Fiserv now and start preparing for your job interview by browsing frequently asked Client Support Representative interview questions at Fiserv .

Does Fiserv pay Client Support Representative employees well?

Client Support Representative professionals rate their compensation and benefits at Fiserv with 3.3 out of 5 stars based on 230 anonymously submitted employee reviews. This is 3.1% better than the company average rating for salary and benefits. Find out more about Client Support Representative salaries at Fiserv.

How happy are Client Support Representative professionals working at Fiserv?

41% of Client Support Representative employees at Fiserv would recommend their employer to a friend. This rating has decreased by 15% in the past 12 months. Client Support Representative professionals have also rated Fiserv with a 2.6 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Fiserv?

Software Engineer (300) , Senior Software Engineer (256) , Project Manager (241) , Customer Service Representative (195) , Manager (180) , Business Analyst (176) , Director (171) , Software Developer (155) , Tech Lead (153) , Analyst (140) , Specialist (120) , Product Manager (99) , Technical Lead (83) , Business Consultant (66) , Senior Associate (65)

What are the pros of working at Fiserv according to real employee reviews?

"Good work life balance and can manage healthy personal life" ((in 845 reviews)); "For the most part the people that you work with and for are really great people." ((in 562 reviews)); "benefits are good but medical is a bit expensive" ((in 538 reviews)); "Good pay They are very flexible and will work with you" ((in 379 reviews)); "Learning environment and good culture" ((in 308 reviews))

What are the cons of working at Fiserv according to real employee reviews?

"Poor management that are not supportive but will look to use you as a scape goat if you are not within their personal friends circle." ((in 598 reviews)); "Middle and higher managers don't have the power to make decisions for the benefits of their associates." ((in 254 reviews)); "Does not support remote emps Mandatory 5days in office Massive layoffs Project backlogs 2+yrs due to loss of staff" ((in 235 reviews)); "Senior leadership is of no use and just not brings any value or solution to the table." ((in 229 reviews)); "Blames managers for poor upper management" ((in 164 reviews))

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Fiserv Client Support Representative reviews

3.0

41% would recommend to a friend

(230 total reviews)

Takis Georgakopoulos

Not enough data to show CEO approval

34% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Compensation and benefits

2.9

Culture & values

2.9

Career opportunities

2.8

Senior management

2.6

Work/Life balance

Client Support Representative employees have rated Fiserv with 3.0 out of 5 stars, based on 230 company reviews on Glassdoor. This indicates that most Client Support Representative professionals have an average working experience there. Fiserv is rated in line with the average (within 1 standard deviation) by Client Support Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

230 reviews

4.0

Jan 11, 2025

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Really good place to work in . Lots of training and support . People helps out a lot.

Cons

Not much to complain about . nice place to work in

1.0

Dec 20, 2024

Terrible management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay was okay for the work we did.

Cons

No work life balance, management is biased and shows favoritism towards supervisors and employees. They’re firing everyone due to “business needs” during the holidays. Limiting work hours.

1.0

Dec 3, 2024

Terrible environment and leadership. Work here if you don’t value your mental health.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Cafeteria, Training is decent, PTO front-loaded, not much else

Cons

Insanely busy with unreasonable expectations, leadership was condescending and unhelpful, customers are incredibly abusive. When Covid first started, there were employees with the virus, and the company sent people home for 2 weeks but didn’t even clean the area before we were required to return. Employee retention was so bad that they couldn’t keep us staffed, so overtime was required. Required to work most holidays. HR treated us like we were always a bother and didn’t want to deal with us or help. Several instances of mine and other coworkers pay being incorrect, and having to fight tooth and nail to be compensated for the errors. Almost no opportunities to move up, and they hire leadership from outside of the company instead of promoting people.

Viewing 22 - 24 of 230 Reviews

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Fiserv

Fiserv Client Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service

Terrible management

Terrible environment and leadership. Work here if you don’t value your mental health.

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