Is Fiserv a good company to work for as a Client Technical Support Associate?

Client Technical Support Associate professionals working at Fiserv have rated their employer with 2.9 out of 5 stars in 249 Glassdoor reviews. This is a lower than average score with the overall rating of Fiserv employees being 3.0 out of 5 stars. Search open Client Technical Support Associate Jobs at Fiserv now and start preparing for your job interview by browsing frequently asked Client Technical Support Associate interview questions at Fiserv .

Does Fiserv pay Client Technical Support Associate employees well?

Client Technical Support Associate professionals rate their compensation and benefits at Fiserv with 3.1 out of 5 stars based on 249 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Client Technical Support Associate salaries at Fiserv.

What are the top reviewed jobs at Fiserv?

Software Engineer (299) , Senior Software Engineer (255) , Project Manager (240) , Customer Service Representative (195) , Manager (180) , Business Analyst (176) , Director (171) , Software Developer (155) , Tech Lead (153) , Analyst (139) , Specialist (120) , Product Manager (97) , Technical Lead (83) , Business Consultant (66) , Senior Associate (65)

What are the pros of working at Fiserv according to real employee reviews?

"Good work life balance and can manage healthy personal life" ((in 853 reviews)); "For the most part the people that you work with and for are really great people." ((in 571 reviews)); "benefits are good but medical is a bit expensive" ((in 499 reviews)); "Good pay They are very flexible and will work with you" ((in 368 reviews)); "Learning environment and good culture" ((in 306 reviews))

What are the cons of working at Fiserv according to real employee reviews?

"Poor management that are not supportive but will look to use you as a scape goat if you are not within their personal friends circle." ((in 603 reviews)); "Does not support remote emps Mandatory 5days in office Massive layoffs Project backlogs 2+yrs due to loss of staff" ((in 243 reviews)); "Middle and higher managers don't have the power to make decisions for the benefits of their associates." ((in 236 reviews)); "Senior leadership is of no use and just not brings any value or solution to the table." ((in 230 reviews)); "Blames managers for poor upper management" ((in 168 reviews))

Fiserv Client Technical Support Associate reviews

2.9

38% would recommend to a friend

(249 total reviews)

Takis Georgakopoulos

Not enough data to show CEO approval

33% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (249 reviews)

Ratings by demographic groups

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Client Technical Support Associate employees have rated Fiserv with 2.9 out of 5 stars, based on 249 company reviews on Glassdoor. This indicates that most Client Technical Support Associate professionals have an average working experience there. Fiserv is rated 21% below average by Client Technical Support Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

249 reviews

1.0

Dec 20, 2024

Terrible management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay was okay for the work we did.

Cons

No work life balance, management is biased and shows favoritism towards supervisors and employees. They’re firing everyone due to “business needs” during the holidays. Limiting work hours.

4.0

Dec 12, 2024

Lots of prestige, little job security

Ux designer

Recommend

CEO approval

Business Outlook

Pros

Ability to work on innovative, leading-edge products and services

Cons

Constant job cuts and reorganizations

1.0

Dec 3, 2024

Terrible environment and leadership. Work here if you don’t value your mental health.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Cafeteria, Training is decent, PTO front-loaded, not much else

Cons

Insanely busy with unreasonable expectations, leadership was condescending and unhelpful, customers are incredibly abusive. When Covid first started, there were employees with the virus, and the company sent people home for 2 weeks but didn’t even clean the area before we were required to return. Employee retention was so bad that they couldn’t keep us staffed, so overtime was required. Required to work most holidays. HR treated us like we were always a bother and didn’t want to deal with us or help. Several instances of mine and other coworkers pay being incorrect, and having to fight tooth and nail to be compensated for the errors. Almost no opportunities to move up, and they hire leadership from outside of the company instead of promoting people.

Viewing 28 - 30 of 249 Reviews

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Fiserv

Fiserv Client Technical Support Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Terrible management

Lots of prestige, little job security

Terrible environment and leadership. Work here if you don’t value your mental health.

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