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Fiserv

Engaged Employer

Fiserv Customer Service Associate reviews

3.0

41% would recommend to a friend

(10 total reviews)
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Takis Georgakopoulos

Not enough data to show CEO approval

Ratings by category

4.5

Compensation and benefits

4.4

Diversity & inclusion

4.1

Career opportunities

3.4

Culture & values

2.4

Senior management

2.3

Work/Life balance

Ratings by demographic groups

Reviews by job title

10 reviews
3.0
Feb 16, 2026

It's was good while it lasted

Customer service associate
Recommend
CEO approval
Business Outlook

Pros

The benefits are good and the pay is ok. I also meant some cool people and got a lot of new skills to advance my resume. Holiday pay was good as well.

Cons

The point system is trash. I had never been on a job that points you per hour you miss. So if you miss a whole day, that's 8 points and you get to 40, you are out of there. That's 5 days. 5 DAYS!! 5. Days. Smh

3.0
Jan 12, 2026

Good opportunity for Small town Gal

Customer service associate i
Recommend
CEO approval
Business Outlook

Pros

I work 100% remote - you get 80 hours Well being and 64 hours R&R which is their version of PTO. Unused well being can be carried over. Benefits are okay. It's HSA type of health insurance that Fiserv contributes to 2 times a year. If you come from a small town like me the pay for an entry level position with Fiserv is much better. If you work a Holiday you get time 1/2. There is a lot of possible movement within the company but if you're a remote worker, there are limitations.

Cons

Fiserv recognizes certain holidays. Depending on your department, you may work them if they fall on a day you're working. The way to make more in your paycheck is taking on more "products" to work. The yearly incentive/raise isn't much. In the past, there have been mass layoffs during last quarter. However, since the new CEO Mike came, he doesn't seem to think that's good moving forward. We'll see.

2.0
May 14, 2024

Eh

Customer service associate
Recommend
CEO approval
Business Outlook

Pros

Pretty good pay Nice coworkers Enjoyable and rewarding work

Cons

Horrible structure Constantly adding job duties Too many changes

Viewing 1 - 3 of 10 Reviews
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