Fiserv reviews

There are many. This company has done a complete 180 on it's vision and treatment of its employees since I first started there. We used to have a week long employee appreciation event now its a day. It was called People Make the Difference Week and was briefly called Fiserv Makes the Difference week. To the companies credit they changed it back but expressed surprise when the employees expressed outrage at this. They released some generic sounding email saying it was never their intention to take the people out of people make the difference week. The new thing is to find the sacrificial lamb for any issue that occurs. I know of at least one long term employee who was let go because a client wanted some one gone for a mistake that in the end wasn't even our fault but since this client is a high value one they get what they want. This leads to another issue where it seems that this company runs on the principle of the squeaky wheel gets the grease. What ever customer screams the loudest gets the attention and in some cases other clients suffer.

Management has designated my area as "non-income to the business", so we are not recognized as important to the company. The benefits for such a large company are so strict and expensive, I don't buy my medicine like I should. There is a clear favoritism about bonuses. Though my group is loss prevention, we are subjected to other departments' incidents and impacted. Hence, no bonus.