Senior Client Service Analyst. 7 year employee
Pros
Once you master your product, you basically get paid to answer questions for newer people. (Also a con). If you play golf league, you'll do great. Very flexible with dental and medical appointments.
Cons
24 hour cell phone rotation isn't fun for working family with children. Lack of product innovation. Lack of upward movement. Raises 2% or lower. .8% was my lowest. Majority of employees juggle support and installation in Lincoln. You do the responsible work of 4 or 5 people at other companies. I left for the same pay but a sliver of the responsibility for a company that promotes easily with pay bumps. I could go on but it all boils down to pay and product quality and direction. I would go back if I had control of my product.