Fivestars reviews

3.9

70% would recommend to a friend

(267 total reviews)
avatar

Victor Ho

93% approve of CEO

66% positive business outlook

Fivestars has an employee rating of 3.9 out of 5 stars, based on 267 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Fivestars employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

267 reviews
5.0
Jan 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Technically complex product - in addition to web and mobile surfaces for both consumers and merchants (and the data and infra to support them), there's an entire team working on compiled desktop software Strong culture -- really like their 4 core values of Shared Humility, Authentic Relationships, Warrior Spirit, and Joy Every Day Lots of learning (and helping) different types of small businesses, from coffee shops to restaurants to gyms, bars, and many different verticals. Great place to learn about a bunch of different industries (if you seek it out) Unified leadership team that makes time for people and tries to listen

Cons

Challenging pace -- SMB is a tough segment to crack, and that's FiveStars' core merchant demographic. It impacts the intensity of work from sales to account management and support to engineering and product Lots of focus on small business / local business / brick and mortar, so that's a con if that's not interesting to you

5.0
Jan 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Full of people who are committed to the vision and values - somehow the people who join this company are almost all completely bought into our values. I think that we've built something that does a great job of getting people aligned on how we want to behave as co-workers in a business, and encourages that culture to grow in a positive direction. Strong execution ability across the board - the company just executes really well, managing to hit tough targets and execute on organizational change initiatives that have continued to evolve the way we do business as we scale. It's great to be a part of something that works so well in driving change. Giant market with tons of expansion potential - we've grown really fast and because we still have only a small slice of a really large market (US small businesses) there is plenty of room left for us to grow. Not that it's easy, but it's all there for the taking! Leadership - a very smart, talented, thoughtful group in the leadership team. They're not perfect, but as a whole team they're the best startup leadership team I've encountered in a company this stage and size.

Cons

It's a tough slog selling to mom and pop small businesses and I sometimes feel like we're putting a tremendous amount of effort in to hit our numbers in. Sometimes an unwillingness to make tough decisions, especially if they make people unhappy - we may need more focus sometimes to grow, and the way to get it is to say "No" to more things and ideas, be more disciplined about where we invest resources, time and energy.

5.0
Jan 8, 2016

Great co-workers, great culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

FiveStars is my first start-up job, and it's a great environment where everyone moves fast, works hard, and still makes time for fun. Perks like catered lunch 3 times a week, snacks and games are provided in the office. We also have company-wide quarterly volunteer events to support the company's value of community connection and giving back to our communities. Smart and friendly co-workers make each day at the office a pleasure!

Cons

Because a lot of middle managers are fresh to management roles (the nature of a fast growing company), there are some communication break downs from time to time between managers and employees. However, there is now manager training and coaching being offered for all supervisors so this will improve in the future.

Viewing 220 - 222 of 267 Reviews

Glassdoor has 296 Fivestars reviews submitted anonymously by Fivestars employees. Read employee reviews and ratings on Glassdoor to decide if Fivestars is right for you.