Does Forward Service Corporation pay their employees well?

According to anonymously submitted Glassdoor reviews, Forward Service Corporation employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Forward Service Corporation. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Forward Service Corporation?

67% of Forward Service Corporation employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Forward Service Corporation 4.1 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Forward Service Corporation?

Case Manager (34) , Skills Instructor (8) , FSET Case Manager (6) , Team Lead (6) , Team Leader (6) , W-2 Case Manager/FEP (4) , W2 Case Manager/FEP (4) , Career Service Specialist (3) , Job Developer (3) , Outreach Specialist (3) , Program Coordinator (3) , W2 Case Manager (3) , Account Representative (2) , Career Services Specialist (2) , Case Worker (2)

What are the pros of working at Forward Service Corporation according to real employee reviews?

"Great benefits and great attitudes!" ((in 19 reviews)); "I worked with some awesome people" ((in 11 reviews)); "• Good Work/Life balance" ((in 9 reviews)); "PTO and Holidays are great!" ((in 9 reviews)); "I had a great supervisor." ((in 6 reviews))

What are the cons of working at Forward Service Corporation according to real employee reviews?

"The management is atrocious." ((in 13 reviews)); "Poor leadership, lack of follow through, do not recognize good employees, encourage unethical practices." ((in 6 reviews)); "Case Managers are deeply unhappy, and because many of them come to the organization with a profoundly deep sense of service and concern for helping others, they internalize the nasty environment and treatment and think they are doing something wrong." ((in 6 reviews)); "There are is absolutely no training in order for you to be successful in your role." ((in 5 reviews)); "Often made to feel replaceable and undervalued by upper management." ((in 5 reviews))

What are employees saying about Forward Service Corporation layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Forward Service Corporation layoffs and their outlook for job security at Forward Service Corporation in 2026.

What are the top reviewed Forward Service Corporation locations?

Madison , Green Bay , Oshkosh , Sheboygan , Jefferson , Fond du Lac , Wisconsin Rapids , Wausau , Rhinelander , Baraboo , Menasha , Portage , Antigo , Mauston , Shawano , Eau Claire , Gillett , Oconto , Beloit , Edgerton , Manitowoc , Milwaukee , Neenah , Winnebago , Platteville , Saint Helen , Madison , Fitchburg , Wautoma Beach , Memphis

Forward Service Corporation reviews

3.8

67% would recommend to a friend

(220 total reviews)

Michelle Szabrowicz

90% approve of CEO

57% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (220 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Forward Service Corporation has an employee rating of 3.8 out of 5 stars, based on 220 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Forward Service Corporation employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

220 reviews

4.0

Dec 17, 2020

Overall a good company that is aiming to assist community members in any way they can.

Fset case manager

Recommend

CEO approval

Business Outlook

Pros

Overall a good company. Offers fairly competitive wages. Offers alright benefits (most notable are good time off policy and company matches up to 6% for retirement account). The company and supervisors allow for employees to have the ability to work independently and in the fashion you believe works best for you. All of the people that I have worked with are good people and care about the participants they serve. Company culture is positive and supportive. Higher ups seem to genuinely care about the employees they hire and their experiences working with the company. Higher ups are always open to suggestions and ideas. The company has the ability to assist others in the community by assisting them with employment search, gaining job readiness skills, and assisting with employment related expenses to help the community in which they operate.

Cons

A lot more admin work than in previous case management positions. Sometimes it feels like most of admin work is busy work (but most are dictated by state regulations). Most of my experience has been during times of Covid-19 restrictions, but I do wish there was more ability to engage with participants. If you are looking to be more active in your caseload's lives, this agency which is geared more towards referring participants to other programs than taking the active approach, may not be the right fit for you. I do think that the inclusion of Transition to Success, Map of my Dreams is trying to alleviate this criticism though. Initial onboarding could use work as well, there were skills that I don't think were taught to me in onboarding. I have felt as well that I have been told conflicting information about how to complete certain tasks such as when audits are completed on cases. Overall, the pros generally outweigh the cons.

Forward Service Corporation Response

5y

Thank you for your review! We're happy you're enjoying the benefits that come with working here - the PTO policy only gets better as you're with us longer. We're working diligently to make the required paperwork easier to complete, so be on the lookout for some improvements there soon!

5.0

Dec 17, 2020

Caring Company

Case manager

Recommend

CEO approval

Business Outlook

Pros

Care about staff, manageable case loads, supportive team leads and staff, lots of training, ability to grow in the company

Cons

All necessary documentation can take up a lot of your time, cases are reviewed and "scored" by QA and many times it is not consistent.

Forward Service Corporation Response

5y

Thank you for your review! We appreciate your feedback about the case review process and are glad you feel supported by your team leads and staff. Have a great day!

5.0

Nov 18, 2020