Foundever reviews

The training is awful, the pay is way too low. the system always had technical issues, and they don't give you options to enter time in and out, basically, they keep access and tell you that your time has been added through your trainer, the good excuse is, we are trying to fix some errors. They tell you that the company will send you a second monitor so have your own to start with, there's no way that the job can be done with one monitor, you have to open multiple windows while talking to a client. there are many steps to go through before training. They don't pay you for orientation. you are supposed to take calls while doing your training and getting the system issues fixed at the same time. HR never answers your phone calls and the mailbox is always full so you can't leave any messages. The job duties that they tell you to start with will add more to it, worked there for 3 weeks without pay, and I was told since you were born in another country so we are having issues sending you the paycheck.

On two separate occasions, during the year I worked for Sitel, there were massive shifts in policy and procedures and no one had key information. Other team members and I reached out to our leader and they would have the same questions as us. There was a significant communication issue between higher-ups and frontline employees. Management would come up with grand ideas and implement them without fully fleshing out how the change would actually work.