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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,256 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      May 23, 2017

      Coaches need too work on better performance and availability for the CSR' s

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good shifts, comfertable working area, reasonable rules and dress code, good incentives , good programming , up to date safety features (badges)

      Cons

      Rude and vulgar customers , rude and abnoxious staff, not enough detailed training on how to work system, needs updated computers, schedule changes over night and agent gets in trouble for it

      3.0
      May 23, 2017

      Call center Computer Services

      Computing services
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sitel has offered me a very flexible working envirment. I have a lot of health problems and have been disabled for 20 years. Not working put me into a serious depression. After completing my A.S. degree in information Tech. I found Sitel and that allows me to help people with the problems they are having with their computers.

      Cons

      I am a fully trained computer technician, but in order to get the position where I could work from home and actually work on the problems in people's computers that go beyond changing wallpaper or making an icon, there is a rule that you must live more than 55 miles away from the call center. If I could be a level 2 fulfillment agent that would allow me to make enough money that I could get off of disability and that would allow me to work more hours. As a call center agent I can only work part time because full time would put me over the SSA limits but not to a point that would make up for losing my disability Check so I would be working more to loose money and benefits.

      Viewing 499 - 501 of 19,256 Reviews
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      Glassdoor has 24,712 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.