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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      77% would recommend to a friend

      (19,179 total reviews)
      avatar

      Laurent Uberti

      83% approve of CEO

      70% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Senior management

      3.6

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,179 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Dec 31, 2022

      Stay away.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home. Nothing else

      Cons

      Sitel is like a big high school all over again. There is always drama and a lot of unprofessionalism. The higher-ups always overdo their authority Sitel has a high turnover rate! Sitel pay is extremely low wages. Sitel cannot keep a campaign. Sitel tosses you around after every training class to another campaign. Sitel does not appreciate its current employees (agents). Sitel always screaming they offer Paid time off (PTO) but you have to wait 6 months for it. Paid holiday start at 6 months. You are only given 3 hours per check after 6 months... Sitel does not promote agents, Sitel only keeps you as an agent. Sitel only offers 3 counseling services per year. This is unfair because if you decide to work at this company you are going to become mentally drained. You are given a 2 15-minute break and a 1 30-minute lunch break. Sitel does not accept doctor accommodation or do right by the FMLA they state they offer. Sitel never tells you when new tasks are placed on jobs. Training is extremely short and they do not allow you to ask anything. They never tell you are doing great or show your accomplishments. They only tell you the bad you are doing. If I could give a 0-star rating I would! Sitel allows their agents to get harassed by their management team and customers. Sitel does nothing when you are reporting concerns. Sitel management team is extremely lazy and never answers your support questions. Sitel working from home equipment is always nasty. Sitel expects everyone to purchase new equipment and does not do reimbursement. Sitel has sent numerous pieces of equipment out and it caused issues in my home.

      avatar
      Foundever Response
      3y
      Thank-you for your honest feedback. It is good to know the issues, so we can attempt to fix them. We are implementing more anonymous surveys as a way to checks the pulse and see where we can improve. We also do regular market analysis to stay competitive. I have to politely disagree that we do not promote agents. I started as an agent myself and have been promoted a few times. We do offer chats and help articles after training, so nobody is alone. Having issues with the equipment, that is very frustrating. Thanks for letting us know some of the issues, and we will send this up the ranks to see what can be improved.
      1.0
      Dec 14, 2023

      Worst Job I ever had.

      Medicare agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home was the only pros at this company.

      Cons

      This company is not for the weak or for anyone that has morals. This company make promises to you during the interview process that they will never follow through. When i interviewed for this company, they acted like this was a put together company and it's a wonderful place to work for. In reality it's the opposite. Any ways this company don't give out raises, no bonuses and no incentives. Your paycheck will be different every time. I felt like my paycheck kept being shorter and shorter every year. The Team Leaders don't take calls whatsoever, which i never heard of. They barely do any work but micromanage us. They system is always having issues and they will not pay you if you are out due to the system issues. Back-to-back calls, long calls with angry members and split days off during open enrollment. You do a lot of work for a little of pay. The health insurance they provide the employees is awful. The only thing i did like is working from home and learning more about insurance. Other than that, i don't have any positive comment to say about this company.

      3.0
      Aug 19, 2023

      Mentally Exhausting with No Room for Advancement

      Customer service representative licensed agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home, opportunity to get P&C licensed, work with some really great people from other geographical areas

      Cons

      no sick leave, very little paid time off, no incentive for performance, no advancement opportunity, ridiculous metrics, lack of training once in production, chaotic nesting and training, HR ticket process is horrendous if you have any issue with pay or benefits, inept IT support, lack of personalized "anything" - you are just a number until the next one comes along

      Viewing 7 - 9 of 19,179 Reviews
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      Glassdoor has 24,611 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.