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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,213 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Oct 21, 2024

      Read before applying

      Flex learning specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Skill Development: Foundever offers great opportunities to develop transferable skills, especially in training and development. Great Colleagues: I met some amazing people who made the work environment more enjoyable and supportive. Challenging Work: The job itself is rewarding and allows for personal growth, with a clear impact on daily operations. Long-Term Opportunities: For those looking for stability, the company provides long-term employment possibilities.

      Cons

      Disorganized Management: Leadership is often unorganized, making communication and workflow frustrating at times. Unprofessionalism in Leadership: There’s a lack of professionalism and transparency from management, which affects the work culture. Favoritism: Advancement is often based on who you know, not what you're capable of, creating an unfair environment. Limited Growth Opportunities: Despite hard work and skill, opportunities for growth are not always accessible due to favoritism and management decisions.

      1.0
      Sep 20, 2024

      Awful

      Bank customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is decent and some of my coworkers were awesome humans.

      Cons

      You don't get your pay on time. I ended up having so many issues with this. Either someone in HR is clueless or they just do not care about paying you. They lie about pay raises. Don't let them trick you into believing it's a lucrative company. They do not care about your family, including but not limited to a death in the family.

      avatar
      Foundever Response
      10mo
      We’re glad to hear you had a positive connection with some of your teammates and found the compensation fair. As someone who has worked at Foundever for over five years, I personally have not experienced delayed paychecks, and I know how important reliable and timely pay is for all associates. That said, every experience is valid, and when someone encounters payroll or HR-related challenges, it’s something we take seriously. We have systems in place to support resolution of those issues, and we also encourage associates to use resources like our MAX annual survey, Idea Collector, and EverConnect engagement platform to voice concerns and contribute to meaningful improvements. Your feedback will be shared with the appropriate teams to support our ongoing efforts to strengthen the associate experience. Jasmin at Foundever
      1.0
      Sep 10, 2024

      Would not Recommend

      Report manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Corporate position offered a flexible working schedule

      Cons

      Foundever (formerly Sitel) has frequent director & sr. leadership turnover putting inexperienced sr. leaders into place. North America jobs are also beginning to be sent offshore unless required by the client contract to be in NA. Compensation is under industry standards and I have been privy to meetings where they pulled back company-wide increases to support profit margins. Company standard is no raises but rather market adjustments every 2-3 years. Benefits package is underwhelming offering high costs on med/dental, no stock or match options, Foundever (formerly Sitel) has also undergone 3 company initiatives and 1 rebranding in my 3 years employed, showing a lack of direction overall for the organization. This leaves the company culture in constant disarray an confusion

      Viewing 145 - 147 of 19,213 Reviews
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      Glassdoor has 24,656 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.