Foundever reviews

3.9

78% would recommend to a friend

(19,256 total reviews)
avatar

Laurent Uberti

84% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
3.0
Jun 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Diverse people to work with ranging from teens to mom and dads as your co-workers. Was able to build relationships with different kinds of individuals

Cons

Dealing with irate customers and quickly changing the mood to accommodate the next caller.

4.0
Jun 17, 2018

Customer Service Agent-Nicaragua

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

48 hours per week (6 days) shift, which includes one hour of lunch per day. Competitive salary, subsidized meal, transportation for early morning/night agents. Work stays at work, flexible schedule in case you are in college. Strict schedule adherence.

Cons

Stressful if you do not reach your Average Handle Time(AHT) and other Key Performance Indicators (KPIs), few supervisors (not all of them) won't provide you enough support to reach your performance goals, some production floors have TVs with usually high volume which causes distraction, other agents will make noise and speak out loud from time to time.

Viewing 18754 - 18756 of 19,256 Reviews

Glassdoor has 24,712 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.