Foundever reviews

3.9

78% would recommend to a friend

(19,239 total reviews)
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Laurent Uberti

84% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,239 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
5.0
Mar 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Great environment to work in, plenty of support from management and co-workers. Callers rarely rude, even had some great conversations with customers.

Cons

Random work hours and days, which made planning ahead difficult and sometimes meant coming from work, going to sleep and going straight back in. Or working 7 days in a row with different work hours every day. For me, the distance was also a burden, but if you live close that shouldn't be a problem.

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Foundever Response
8y
Hello, Thank you very much for your time to leave this comment. We appreciate your review and we`re glad to hear that our efforts to continuously improve bear fruits. As we do appreciate all feedback as an impetus for further development, we would also like to thank you for your negative estimates. We wish you sincerely all the best in your future endeavors. Best regards, Sitel Team
4.0
Mar 15, 2018

Sitel Customer Service Contact Centre

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible working hours and days, helpful colleagues

Cons

In-bound contact centre so always dealing with customer complaints and resolving their issues

avatar
Foundever Response
8y
Hello, Thank you very much for your time to leave this review. Weˈre pleased to hear that during your work period you enjoyed some of the working conditions. Thank you again for the feedback, it helps us make Sitel a better place and best of luck in your future endeavors. Best regards, Sitel Team
3.0
Mar 14, 2018

csr

Recommend
CEO approval
Business Outlook

Pros

good training and you can find helpful supervisors that could assist you around the production area.

Cons

salary disputes and mandatory overtime, don't care much about their employee. required to shift even though you are sick. most of highly skilled agents are leaving.

Viewing 18787 - 18789 of 19,239 Reviews

Glassdoor has 24,693 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.