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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      77% would recommend to a friend

      (19,180 total reviews)
      avatar

      Laurent Uberti

      83% approve of CEO

      70% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Senior management

      3.6

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      May 16, 2012

      It's a customer relations job which means various levels of stress due to customers; It's not for everyone.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employees Benefits Decent management - Willing to work with employees Patience with employee growth Mandatory breaks and Lunches Voluntary Overtime Paid time off Schedule Management Training and Assistance

      Cons

      Meeting metrics can be tricky some weeks; not dire Pay should be higher Customers can cause stress Doesn't offer Chiropractic care in health insurance plan. IT infrastructure between Client & Sitel, decent systems but unfortunately no quite up to par with recommended requirements. Building & Desks could use a overall - old.

      2.0
      May 7, 2012

      It was a typical call vented job.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunities to pick up extra hours.

      Cons

      Dealing with people over the phone angry about their Direct Tv bill could be challenging.

      3.0
      May 7, 2012

      Great Pay at a high cost

      Technical support agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great starting pay and scheduled raises. Pretty good benefits. At the center I was at Directv was our client and all employees got service (all the movie and sport channels included) and one receiver free. If you get a decent coach you get a lot of positive feedback. Not at all physically demanding. They often had overtime shifts you could sign up for that Directv would offer a 3 to 5 dollar and hour stipend on top of your regular time and a half.

      Cons

      Say goodbye to your social life! You have the same schedule from week to week but you will work a lot of nights and weekends. Almost impossible to get time off at my center. It was easier to just take an occurance. Only the people who had been there several years got day shift and/or weekends off. People were often fired for no or little reason. They have a "holocaust" every year or two where they lay off half their employees and hire new people. They "outlawed" reading at your desk when I was there and that made for a VERY boring and long work day. Your coach can pretty much make or break your experience. I got an AMAZING coach right out of training who went above and beyond. But he was soon moved to another department and my team went through 4 other coaches that were horrid.

      Viewing 19117 - 19119 of 19,180 Reviews
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      Glassdoor has 24,613 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.