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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      77% would recommend to a friend

      (19,179 total reviews)
      avatar

      Laurent Uberti

      83% approve of CEO

      70% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Senior management

      3.6

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,179 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Aug 15, 2016

      Bad Company to work at home for

      Work at home telephone customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Able to work from home

      Cons

      Low Pay especially since they want you to be tech suppport and customer service Not enough support system for WAH agents Coaches/trainers barely know more than agents not good resources to go to for help Conflicting ideas of what is expected of you in training and once in production The customers tended to know what was going on before agents. got most of my updates on line or via news/social media before received from company. system not the greatest. I can go on and on on the cons but wont for now.

      2.0
      Nov 13, 2024

      No investment into tenured non-salaried/non-licensed agent

      Aarp customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The TLs and SMEs at the AARP program are kind and always try to look out for you without being denigrating about performance. The TLs always advocate for you without fail. There is no harassment for taking bathroom breaks as needed and coworkers are genuinely nice people who care about each other a lot. The work is challenging and there is much opportunity to learn from different positions, especially digital services where you spend time learning about different sections of the AARP website.

      Cons

      Impossible to get a raise without upskilling, which only gives you a $1 raise (Spanish agents get only a dollar raise as well despite dealing with both English and Spanish callers). If you become a chat agent, it's considered a "lateral promotion" so there is no pay raise associated. 1 and a half years at Foundever for a $0.30 raise. There is no benefits/pay investment into tenured agents at all, no matter how long you stay in the company for.

      1.0
      Oct 27, 2024

      Toxic environment

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      None unless you like spending every holiday away from your children and family for no bonus pay only holiday pay and no offer to have a weekend off every four years . I mean if you like that lifestyle sure it’s great

      Cons

      Took company four years to offer equipment and ship it out. There are no sick days. You accrue pto very slowly and have to ask to use it two weeks in advance and it rarely gets approved. You will be hired into a shift and told you can apply to other shifts later on. My shift did not ever change. I was not offered a different one. I worked every weekend , Christmas, thanksgiving, new years, 4 th of July for four years away from my family. I was treated like a literal number at this company where there is literally no work life balance . They do not care for people.

      Viewing 19 - 21 of 19,179 Reviews
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      Glassdoor has 24,611 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.