Fourth reviews

2.7

36% would recommend to a friend

(325 total reviews)

Clinton Anderson

14% approve of CEO

28% positive business outlook

Fourth has an employee rating of 2.7 out of 5 stars, based on 325 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fourth employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

325 reviews
2.0
Jan 26, 2020
Recommend
CEO approval
Business Outlook

Pros

There are lots of positives working for Fourth. It is a lovely working environment and overall the people are superb to work with. There is great flexibility and work life balance and they promote a 'develop within culture' which has pro's & cons. They were a stable employer (will explain in cons). They had good benefits but these are slowly disappearing.

Cons

I think the biggest downside to Fourth is their pay structure. It's not transparent, there is no clear defined process and often you can eventually find out less senior people are on more money than you. Management don't listen and it's only when you decide to leave that you become a valuable asset and offered more to stay. But then it's too late. In my experience it seems the only way to get a pay increase is to either suck up to management or force the company's hand by threatening to leave if you have a skillset they can't afford to lose. You have two ends of the scale in management, either exceptionally good or horrifically poor. This problem manifests from the fact they often force internal promotions when it's not a fit. You often feel there is two companies the London (we get everything we want) and Macclesfield (who live by the standards and get ignored). There is now huge instability in the company since they got taken over by Hot Schedules. They initially came in with a utopian outlook, the management that made decisions upset good employees and forced others out. These Managers themselves then left the business shortly after. Therefore you've ended up in a situation where good employees have left the business shortly followed by the poor management that forced them out. Strange decisions. The culture is changing massively and all the great things Fourth did from a culture perspective and environment is changing. You are now ending up with an uncomfortable place to work with lots of the benefits disappearing and poor salaries still remaining. Nobody is willing to listen anymore and often you get a response of 'there's very little I can do'. This doesn't really inspire when you don't have a voice, or realise your Manager doesn't have a voice. Senior leaders in the team are leaving almost every month and the same script is farmed out which fools no one. There is a really dark undercurrent rising in the business and employees are becoming very nervous and worried. You are losing good people. From a HR perspective I can't see any plan. The team in Macclesfield are great but you feel they are getting very little direction. I could not tell you who heads up HR from a UK perspective. It used to be John Walter but now I have no clue. I reluctantly decided to leave the Company, when you realise all that is keeping you there are the friends you have made, it doesn't really bode well for your actual job and development prospects. A Company that has really lost it's direction, drive, focus and purpose, in my opinion. It's also certainly lost it's identity.

avatar
Fourth Response
6y
Dear Friend, I am saddened to read your review on your experience with us, Firstly I would like to correct you, Fourth has not been acquired, we have merged with Hot Schedules which ensures the future of both companies. I can only comment on the paragraph on People Operations, As the HR Director for UK I am personally at the Macclesfield site every fortnight and available to all, having presented HR masterclasses and attended many meetings at the site I am disappointed that you didn't feel touched by People Operations as we do our absolute best to be present and available to all. Lastly the PO team in Macc are involved in HR meetings with myself and the whole team every week and are fully up to speed with the direction strategy and operational requirements. I am very happy to have a conversation with you at any point and listen to your feedback an concerns ultimately what would make us an even better employer.
1.0
Nov 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Some good exposure to big clients, albeit with very niche platforms with not much relevance elsewhere

Cons

Some of the management are very lacking in tact and staff communication, pay is extremely low compared to market rates

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Fourth Response
7y
It is true that our software is built with a specific type customer in mind. This is something we are quite proud of rather than hide behind as it is one of the key reasons we have been as successful in the hospitality industry. However, whilst we are hospitality only from a software sell point of view, our approach to building software is practice led. The implementation of agile has helped us refine our processes and whilst we use classic software, our approach is anything but traditional. I agree on the importance of management and a fair process for career development. It's something we talk about on a weekly basis and certainly will continue to do. On the specifics of tact and staff communication, that is concerning. Please get in touch so we can talk more about it. Take care, Jon Walder
2.0
Feb 6, 2017

Old School Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can make some good friends. Some people try to do the right thing but are undermined by poor leadership.

Cons

"If they fear for their job its probably a good thing, as they are more than likely not doing a good job" "I'll sack the lot of them if they don't come in at the weekend" "If you don't resolve it, it will be terminal for one of you" Sadly, these are some of the comments made by members of the technology leadership team. It summed up their attitude towards employees and made a mockery of the supposed company values. That, along with an overbearing need to measure everything made it not a great place to work in the end.

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Fourth Response
9y
Thank you for your review although naturally I am disappointed to hear your feedback. We are certainly not perfect but one of the things we always try to do is to listen to our people. Over the years, that has a proven a very effective way to become a better company. We recently released a video and training programme about our performance philosophy with specific attention on what we expect from our managers. The first point on this was 'we never rule by power or fear but instead empower people to deliver their best work'. Fourth is fuelled by collaboration with people all over the company genuinely invested in making everything we do a success. I am pleased that you were able to make some good friends here and I am sure those relationships will last for many a year. If you would like to discuss any of the above in more detail, I would be very happy to do so with you.
Viewing 127 - 129 of 325 Reviews

Glassdoor has 334 Fourth reviews submitted anonymously by Fourth employees. Read employee reviews and ratings on Glassdoor to decide if Fourth is right for you.