Is Frontier a good company to work for as a Network Support Analyst?

Network Support Analyst professionals working at Frontier have rated their employer with 2.6 out of 5 stars in 75 Glassdoor reviews. This is a lower than average score with the overall rating of Frontier employees being 3.5 out of 5 stars. Search open Network Support Analyst Jobs at Frontier now and start preparing for your job interview by browsing frequently asked Network Support Analyst interview questions at Frontier .

Does Frontier pay Network Support Analyst employees well?

Network Support Analyst professionals rate their compensation and benefits at Frontier with 2.8 out of 5 stars based on 75 anonymously submitted employee reviews. This is 25% worse than the company average rating for salary and benefits. Find out more about Network Support Analyst salaries at Frontier.

How happy are Network Support Analyst professionals working at Frontier?

45% of Network Support Analyst employees at Frontier would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Network Support Analyst professionals have also rated Frontier with a 2.7 rating for work-life-balance, 3.3 rating for diversity and inclusion, 1.7 rating for culture and values and 2.1 rating for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 267 reviews)); "Good benefits for employees and family" ((in 253 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 154 reviews)); "company offers a good salary" ((in 40 reviews)); "Great boss, flexible hours, work from home" ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 154 reviews)); "Bad upper management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training at all." ((in 52 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 44 reviews))

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Frontier

Frontier Network Support Analyst reviews

2.6

45% would recommend to a friend

(75 total reviews)

Nick Jeffery

50% approve of CEO

58% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Compensation and benefits

2.7

Work/Life balance

2.1

Career opportunities

1.7

Culture & values

1.6

Senior management

Network Support Analyst employees have rated Frontier with 2.6 out of 5 stars, based on 75 company reviews on Glassdoor. This indicates that most Network Support Analyst professionals have an average working experience there. Frontier is rated 27% below average by Network Support Analyst professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

75 reviews

1.0

Jun 4, 2012

This is not the company to advance your career.

Network engineer

Recommend

CEO approval

Business Outlook

Pros

Salary, benefits, 401k, etc... Nothing special here.

Cons

Low raises. No paid overtime unless you are a union employee. Stock lost more than 50% value. Typical CEO with huge ego and no common sense. Mid to upper Management a bunch of yes men. Do as I say not as I do.

2.0

Jan 27, 2011

Thankful for the job, nothing more.

Network engineer

Recommend

CEO approval

Business Outlook

Pros

Cheap phone service. Beats working at Walmart.

Cons

Transition from Verizon has been chaos at best. Leadership from manager to VP has no clue of employee work loads.

2.0

Apr 20, 2009

As strong as the Titanic! And headed the same way.

Network technician

Recommend

CEO approval

Business Outlook

Pros

Frontier got me started in my career, and generally equiped the employees for the job. The people are the best part of the place.

Cons

Frontier was great, but once Citizens came in it was a steady decline. Managing by reports seemed to be the rule, and i swear middle management was filled with people that could sit down with excel and figure out the absolute cheapest way to accomplish something, from a capital standpoint, nevermind what the costs might be from an operational standpoint.

Viewing 73 - 75 of 75 Reviews

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Frontier

Frontier Network Support Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

This is not the company to advance your career.

Thankful for the job, nothing more.

As strong as the Titanic! And headed the same way.

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