Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (35) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good benefits for employees and family" ((in 274 reviews)); "The pay is good and I love working with the public" ((in 270 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 148 reviews)); "company offers a good salary" ((in 41 reviews)); "Since Covid, the job type has been work from home and it has been flexible." ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad upper management." ((in 89 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training at all." ((in 50 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 47 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

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Frontier

Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Jan 29, 2014

I years spent with this company has not been worth it

Manager

Recommend

CEO approval

Business Outlook

Pros

Opportunity for advancement, sales consultants on the phone are friendly

Cons

Sales consultants are not paid well or treated well. Company looks at them as just another person and does not care about them or their lives only the bottom line number. Senior Leadership Team has no desire to listen to any ones feedback and make a change

1.0

Jul 19, 2013

An employer who doesn't respect employees

Facility assigner

Recommend

CEO approval

Business Outlook

Pros

focus on internet since landline business is really going down hill

Cons

Cutting pay - raising insurance pay. closing down centers here and there so they can rehire new ones that are a lot cheaper. turnover rate at customer service department is extremely high so customer service quality is very low. mistakes happen all the time. Executives came up with all these fancy ideas but there's a huge gap between that and processes.. lack of quality training. lack of motivation.. over all, this employer doesn't value their employees..

2.0

Jul 17, 2013

Management of Frontier Communications

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Unlimited possibilities to make improvements.

Cons

Very unfriendly to former Verizon employees, not open to new ideas, employees are not considered an asset.

Viewing 55 - 57 of 2,500 Reviews

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Jobs at Frontier