Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Flexible Hours for Student and Part Timers" ((in 24 reviews)); "Work from home is the best" ((in 12 reviews)); "You get to work with some good managers on floor." ((in 11 reviews)); "Supervisors were nice and willing to help (at least on the campaign I was working)" ((in 11 reviews)); "Good colleagues, no more pros" ((in 9 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 48 reviews)); "Has an account with low salary even though it's international." ((in 43 reviews)); "Low pay and sometimes delayed" ((in 24 reviews)); "They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume." ((in 8 reviews)); "Little much pressure and irresponsible hr's" ((in 7 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

556 reviews

1.0

Feb 22, 2023

Stay Away

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pretty good pay for positions.

Cons

Very poor management. Owners do not care about employees.

2.0

Feb 3, 2023

Poorly Organized Training and Underqualified Management Team

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

The scheduling flexibility in order to be able to get my kids to and from school.

Cons

The training has no planning or organization put into any of it. Agents spend 23 out of 24 days of training trying to get into the software, setting up passwords, etc., and the management that actually know the programs are too busy to be bothered to show their employees how to do their jobs correctly, but are quick to give low QA scores for doing it wrong (robbing the employees of promised incentives) and it wouldn't happen if we had proper job training. Also, stop hiring people that don't have basic typing skills. It puts a strain on those of us that know how to use a computer, and can type. If we have to stop continuously to show someone how to use basic computer functions, they are not qualified enough to do this job. If they don't know how to use Skype, Teams, or Zoom, they shouldn't be considered either.

1.0

Jan 22, 2023

It ok

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

All the overtime you want.

Cons

Unorganized, they do not hire enough people.

Viewing 31 - 33 of 556 Reviews

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Jobs at Fusion BPO

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Healthcare Customer Service Associate – Spindale, North Carolina

Emergency Care Representative – Customer Service – Spindale, North Carolina

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Customer Service Associate – Emergency Services Support – Spindale, North Carolina

Fusion BPO

Fusion BPO reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Stay Away

Poorly Organized Training and Underqualified Management Team

It ok

Top companies for "Compensation and Benefits" near you

Jobs at Fusion BPO