Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Flexible Hours for Student and Part Timers" ((in 27 reviews)); "Work from home is available" ((in 14 reviews)); "You get to work with some good managers on floor." ((in 10 reviews)); "good work environment" ((in 10 reviews)); "Good colleagues, no more pros" ((in 9 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 52 reviews)); "Has an account with low salary even though it's international." ((in 39 reviews)); "Low pay and sometimes delayed" ((in 25 reviews)); "High pressure" ((in 9 reviews)); "Cheap, unprofessional, no benefits." ((in 7 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

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Fusion BPO

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Ratings by category

2.6

Career opportunities

2.5

Culture & values

2.5

Compensation and benefits

2.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Senior management

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

556 reviews

2.0

Apr 20, 2019

Alright

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Cool co-workers, some team leads are understanding

Cons

Low pay for amount of stress the work puts you through, high expectations, couldn't have own desk, computers and chairs weren't great

4.0

Apr 18, 2019

Enjoyed as a part timer

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules. Friendly environment, Shift Exchange opportunity is a plus

Cons

Maintenance is not really up to the mark.

2.0

Apr 17, 2019

Pros and cons

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Personally, the pro's of working at Fusion include personal development; learning to deal with erratic customers and quite frankly develop more patience and empathy skills.

Cons

Constant issues with payroll (yet failed to take accountability for it , considering it was a minimum wage job, one would expect better), management can be hypocritical at times, can be scheduled outside your availability and I once got denied a day off for my birthday (though I gave relevant notice, was part-time and a student).

Viewing 460 - 462 of 556 Reviews

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Jobs at Fusion BPO

Customer Service Agent – Telecom – Boca Raton, Florida

Healthcare Customer Service Associate – Spindale, North Carolina

Healthcare Customer Service Representative

Emergency Care Representative – Customer Service – Spindale, North Carolina

Inbound Call Center Representative