Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Work from home is available" ((in 15 reviews)); "Good colleagues, no more pros" ((in 10 reviews)); "flexible schedule specially for students" ((in 10 reviews)); "Supervisors were nice and willing to help (at least on the campaign I was working)" ((in 10 reviews)); "Good work environment" ((in 8 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 46 reviews)); "Has an account with low salary even though it's international." ((in 41 reviews)); "Low pay and sometimes delayed" ((in 26 reviews)); "Behavioural issues, team leader and manager often uses slangs and shouts to humiliate infront of all, no weekoff no leave" ((in 8 reviews)); "High pressure" ((in 7 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

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Fusion BPO

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Ratings by category

2.6

Career opportunities

2.5

Culture & values

2.5

Compensation and benefits

2.4

Diversity & inclusion

2.4

Work/Life balance

2.3

Senior management

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

556 reviews

4.0

Aug 28, 2020

Nice

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-good work environment -great manager -flexible hours -WFH during pandemic

Cons

can’t think of any other than dealing with rude customers

4.0

Aug 25, 2020

Great

Bpo executive

Recommend

CEO approval

Business Outlook

Pros

Awesome working environment, people are helpful. Manager and supervisor are always ready to help you .

Cons

Cab issue happen, you have to wait 1 hour once your shift is over.

3.0

Aug 10, 2020

salary is not good. too much pressure. had to chat with 4 people at a time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

flexible schedule for students during the week and weekend

Cons

too much pressure. had to chat with 4 people at a time

Viewing 460 - 462 of 556 Reviews

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Jobs at Fusion BPO

Customer Service Associate – Emergency Services Support – Spindale, North Carolina

Customer Service Agent – Telecom – Boca Raton, Florida

Emergency Care Representative – Customer Service – Spindale, North Carolina

Healthcare Customer Service Associate – Spindale, North Carolina

Healthcare Customer Service Representative