Does Fusion BPO pay their employees well?

According to anonymously submitted Glassdoor reviews, Fusion BPO employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Fusion BPO. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Fusion BPO?

33% of Fusion BPO employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fusion BPO 2.4 out of 5 for work life balance, 2.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Fusion BPO?

Customer Service Representative (100) , Customer Service Representative (CSR) (19) , Customer Service Agent (15) , Technical Support Representative (12) , Team Leader (11) , CSA - Customer Service Associate (9) , Customer Service (9) , Customer Service Associate (9) , Business Analyst (7) , Customer Care Representative (6) , Quality Analyst (6) , BPO Executive (5) , Call Center Representative (5) , Customer Care Associate (5) , Sales Associate (5)

What are the pros of working at Fusion BPO according to real employee reviews?

"Flexible Hours for Student and Part Timers" ((in 24 reviews)); "Work from home is the best" ((in 12 reviews)); "You get to work with some good managers on floor." ((in 11 reviews)); "Supervisors were nice and willing to help (at least on the campaign I was working)" ((in 11 reviews)); "Good colleagues, no more pros" ((in 9 reviews))

What are the cons of working at Fusion BPO according to real employee reviews?

"1. Very poor management" ((in 48 reviews)); "Has an account with low salary even though it's international." ((in 43 reviews)); "Low pay and sometimes delayed" ((in 24 reviews)); "They just recently had us go through 4 weeks of training, told us we'd be in training for one more week due to low call volume." ((in 8 reviews)); "Little much pressure and irresponsible hr's" ((in 7 reviews))

What are employees saying about Fusion BPO layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fusion BPO layoffs and their outlook for job security at Fusion BPO in 2026.

What are the top reviewed Fusion BPO locations?

Spindale , Boca Raton , Draper , Los Angeles , Miami , Lehi , Salt Lake City , Houston , Canton , Bridgeport , Boynton Beach , Delray Beach , Brandon , Atlanta

Fusion BPO reviews

2.9

33% would recommend to a friend

(556 total reviews)

28% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (556 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Fusion BPO has an employee rating of 2.9 out of 5 stars, based on 556 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fusion BPO employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

556 reviews

2.0

May 26, 2016

Trying to get out while before it goes down..

Call center operations manager

Recommend

CEO approval

Business Outlook

Pros

Started out a good place; like my peers.

Cons

Leadership changes has caused new management; people who are not fit for their roles.

3.0

Apr 4, 2016

good job buy small salary

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

nice place to work, and dynamic place

Cons

salary was low and the training wasn't enough for me

2.0

Mar 10, 2016

Go to to the front, not to the back

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible Schedule, there are always snacks, coworkers are amazing and the team leaders and management are really nice. They are supportive and understand the employees needs.

Cons

Seems so sketchy that is outsourced by a company who outsources for other companies. There is an excessive load of work having to handle up to 8 customers at the same time and they constantly cancel the breaks. the incentives are terrible.

Viewing 541 - 543 of 556 Reviews

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Jobs at Fusion BPO

Healthcare Customer Service Associate – Spindale, North Carolina

Healthcare Customer Service Representative

Emergency Care Representative – Customer Service – Spindale, North Carolina

Spindale, NC

View job

Inbound Call Center Representative

Customer Service Agent – Telecom – Boca Raton, Florida

Fusion BPO

Fusion BPO reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Trying to get out while before it goes down..

good job buy small salary

Go to to the front, not to the back

Top companies for "Compensation and Benefits" near you

Jobs at Fusion BPO